ProGift

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ProGift Reviews Summary

ProGift has 26 customer reviews and ranks 36th in the Flower Delivery category. Common review topics include customer service.

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New Jersey
1 review
3 helpful votes
Follow Alan F.
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I always get consistent quality and service from Progiftnet
September 20, 2014

I always get consistent quality and service from Progiftnet. Found them originally to send flowers to my mother in law in South America. When she loved them, I knew that I should be using them more often, so I began placing orders through them for my business, and they have not failed me once.

Date of experience: September 20, 2014
Florida
1 review
4 helpful votes
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First of all I want to thanks ProGiftNet.com for making...
September 10, 2014

First of all I want to thanks ProGiftNet.com for making this delivery possible; any of the International Flower Delivery companies could deliver my order, and ProGift did it in an instant. My Mother was so happy!:-), she received flowers on her birthday in a remote area (Madagascar). The customer service was great! They answered all my questions and managed my order as a VIP. Thanks a lot progiftnet.com for this great experience! I will definitely recommend this flower company to everyone!:-)

Date of experience: September 10, 2014
GB
1 review
2 helpful votes
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Guys, don't trust this site
October 10, 2013

Guys, don't trust this site.

Customer service number were unavailable, and live chat was off line.
Couldn't contact them at all. Only email.

Also, my total amount was 90 dollars, then they just send me an email saying my total amount is 115? Without any explanations?

This is scam. DO NOT USE THIS SITE!

Date of experience: October 10, 2013
Oregon
1 review
5 helpful votes
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I have been using Progiftnet for two years to send...
June 1, 2013

I have been using Progiftnet for two years to send flowers and gifts to clients and have never had a bad experience. The customer service is always great, and they are always ready to answer any questions I may have. The company where I work has clients all over the world, and it's not always easy to find a reliable company to make the deliveries.

I decided to write a review after receiving a heartfelt ‘Thank You' note from a client recently. I sent him a ‘Get Well' gift basket after a he underwent surgery and he was deeply touched by the gift. I was surprised to see some negative reviews online. I can honestly say that it is not a scam, and they are always on top of the orders I place. Our clients are the most important part of our company, and I am thankful to Progiftnet for helping me deliver great customer service.

Date of experience: June 1, 2013
Lithuania
1 review
5 helpful votes
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Absolute bogus that the site is a scam or fraud of...
May 13, 2013

Absolute bogus that the site is a scam or fraud of any sort. I have placed my first purchase with progiftnet.com, but afterwards read the horrible Reviews about them all over the net, which freaked me out. Sadly I believed those reviews and left less than pleasant email with their staff.
I have successfully contacted the support, who were very pleasant, polite AND professional. They apologized for the delay of my order, but in their defense I placed the order on mother's day, which is a very busy time for them, as any other florist online store.

Not only they have communicated with me back and forth, but they checked my order and reassured me it's on the way and offered a discount to make up for the short delay. Shame people don't leave more good reviews. I hope that anyone Reading this will not have any doubts about progiftnet.com like I did, I will definitely consider placing Another order with the Company. If you already placed an order and now are worried, be assured that it's on the way and the staff is there to offer their support.

As far as the reviewer who left one star, they DO state that prices are subject to change and might need to request an added fee due to seasonal changes in prices of their flowers. The reviewer must have not read their faq and policy.

Date of experience: May 13, 2013
Canada
1 review
5 helpful votes
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This is an online florist
August 6, 2011

This is an online florist. I order flowers to be delivered to France. I paid $75 for the bouquet + $15 for delivery charge. A total of $90. After an hour, they notified me thru email that the total cost should be $115 without further explanation. I immediately told them I have to cancel due to the big price discrepence. They refused to cancel my order, they said order already en-routed. They didn't wait for my approval of the price increase to execute my order. Another complaint is what I ordered was a basket with peach roses, but what the recipient in France received was just a bunch of leaves, without a single rose. The product was completely different. This is a rip-off, I paid $115 for a bunch of leaves in a very cheap basket. They refused to re-do the order or refund. And nobody ever answered the phone. I regretted I have not looked for reviews before ordering. This co. Is a fraud. I have found similar complaints on their Facebook page. Their name is Progiftnet.

Date of experience: August 6, 2011