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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
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Very trustworthy and fun site. I would recommend anybody to check it out and look at all the great stuff that is on the site
Pristine Auction is the best for everything. From items what they have to customer service. I won few auctions here and they handled everything in time and with passion. All what i can say is THANK YOU.
Excellent site to get old relics plus new. I find it very simple to navigate and easy to use and enjoy how the site is broken down to daily bidding to days and weeks. I come across so many great items and the prices are pretty fair compared to eBay. I'd totally recommend for anyone to take a chance and try. The items are shipped very well and fast!
Some great items and great deals here on this site! Transactions went easily and I received the items I won in short time
Great site to find all sorts of sports memorabilia and cards ranging from rare and hard to find to common items.
Have bought two items off the website and love them both. Very reasonable prices, just have to watch for deals
Can find some unique items that would be hard to find any where else. Sellers premium is a bit much but keep bid low and you might come away with a great deal.
So far so good. It is what expected. Sometimes you win sometimes you loose. Same items comes up often so if you don't get it the first time trust me it will be there again
I routinely use this site. You never know what memeorbilia you'll come across, it's a collectors dream! Customer service is incredible and you'll never have any issues
I ordered a few items to ship together in one box so the box size was a little bigger than usual. The UPS guys must have been having a bad day because the outside of the box was thrashed with a few gapping holes. Luckily for me, the insides were well protected in bubble wrap and no damage occurred during shipment. I't's great to have peace of mind when ordering valuable items from Pristine!
Always fair, reliable and available. Service is consistantly proffessional. Their communication skills are topnotch.
Finest items, fast delivery, incredible customer service. I found my dream items on Pristine Auction.
Can't find memorabilia as good as what I've purchased anywhere else fir prices as good as these. Merchandise always as advertised and when there are any discrepancies, Prustine Auctin has been great to work with to resolve.
Orders arrive quickly. Always a pleasure to work with! I have ordered many items from this company and have had very few snags! I am very pleased with every item I have purchased in the past, and will continue to be a patron in the years to come!
Very fast shipping great customer service the item is what is said it will be. Very very very very very fast shipping
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail [email protected]
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at [email protected]. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
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