Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My train of thought doesn't depart from that station any longer. That's why I love Pristine. When I see it I place my bid. Sometimes I loose but when I win I almost can't believe I paid so little. You can't overpay when you bid a fixed amount win or loose. My collection is becoming what I dreamed of when I began the hobby at 10 years old. 33 years ago
Cool place to buy Great Memorabilia at a reasonable price. Auction all the time and fun to hang out with.
I just started about a month ago bidding on certain different MLB, NBA, NHL, NFL & Boxing items as I'm creating a Man Cave with these memorabilia. The only gripe I do have is the Shipping & 17% Buyer's Premium is a bit excessive but otherwise I have had a great time winning some auctions and getting items I specifically was looking for.
Its a pretty cool website. I found a lot of cool jerseys and memoralbelia (dont know how to spell) and over all its really awesome.
I have been awarded several auctions. Must say! I was extremely pleased with the jerseys that I won. I've try to do other auction sites and by far the items that I got from Pristine Auctions were exactly what I bid on. I have bid on other items on other sites and what you when you get the items your disappointed by what you receive. So far I'm pleased with this site and would recommend to anyone who collects memorabilia.
The guarantee was to get 10x Auto/memorabilia Jersey Relics, and to look put for 1 of 1. The aution sold for over $250 and the value of cards are under $130 dollars. Disappointing would not bid on these boxes in the future. Pristine Auction should be careful to not lose credibility on products Auctioned.
Won a mystery box and it was my first time buying. Loved the experience. Will do more buying/ bidding in the future
Overall this is a great place to buy/sell sports memorabilia. The only negative is the high shipping/premium you have to pay.
I am a big time fan. Great items. Really easy to navigate through. Customer Service is tops as well. I have recommended to others and were very glad that I did.
Enjoy the ease and simplistic business model! Excellent source of memorabilia!
Always fresh, unique offerings to view and bid on!
Since I found Pristine it's been looking up for the hobby. I recommend that you give them a shot you won't be disappointed.
First time shame on you, second time shame on me. I no longer do business with these people. I thought I had gotten a good deal, guess it was too good. When it was supposed to be shipped they showed the item shipped but FEDEX showed that they never delivered it to them. After a couple weeks I contacted Pristine and they claimed that FEDEX must have lost it. I know how FEDEX works and I doubt that Pristine ever took it to FEDEX. Funny this is the second time this happened to me, first time the item came back on. When you are dealing with this kind of merchandise you need to have a lot of trust. Pristine has lost my trust.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail [email protected]
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at [email protected]. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Love to hear reviews like this, thanks Roger! If you ever need anything please feel free to reach out to our service team at [email protected] and we'll make sure you are taken care of!