Print Your PetReviews 134

Customer service is terrible to a long time customer. They have now lost a long time customer because they are now not at all responding to my emails. I originally order my Christmas gift on November 29th. The item said it was in pre transit on the 13th of December. The order got lost in the mail during crazy Christmas traffic. I even understood that. They said they were reprinting and shipping one too me and I still have never received it. I now today just flagged my card because they will not respond to me after many emails. All I wanted was the gift for my mother for Christmas even if it didn't come in time. No real phone number to contact. Will not be purchasing from them every again. They do not work to help the customer at all.

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I have been trying to figure out what is going on with my order for the last month. I placed it on December 14th and have not recieved even an email to approve my prints. I have sent emails asking for some information, and i was told once that someone was going to resend (eventhough i never recieved an original email and yes i checked spam) the email to approve my prints, but haven't heard anything since. I am getting increasingly frustrated. This was supposed to be a gift for my brother and his wife and i spent $100 on my order. I would really appreciate some follow up about my order!

Lies, BS, and threats. How is this company still functioning? The don't honor their rules and threatened law suits when asked for a refund. Pictures provided are emails they set. My email has been whited out for privacy.

Sticking to the facts and leaving out how much of a bummer this has been. Sorry to all you pet lovers out there going through this same thing.

-Placed my order on the last week of August.
-Spoke with them to confirm artwork request on a single LS Tshirt.
-Within a week, received artwork for approval and requested changes to be made, which they were and artwork was resent for further approval.
-9/27 product hasn't shown up, missed the birthday, and requested order status update/tracking number. NO RESPONSE
-10/15 Tried calling, machine answered with "person cannot be reached?"
-10/15 Sent an email through their "contact us" page on website, no response.
-Called my bank, reported them, received a "provisional credit" and bank is now pursuing them.

I do hope they fulfill my order, but at this time I have given up and will try another avenue.

Terrible customer service I will never ever deal with this company again. They will refuse to provide a tracking number which is very frustrating since you feel as if you are being scammed. And when asking for a tracker number they respond like this. We told you it's coming - they will add it - if you'd like you can along with your attorney email *******@printyourpet.com if you think you can just email us 10 times a day and threaten us we can just take up with a court since we are "a scam" we can get in front of a judge and calm all your happy. I'd love that.

He's name is derek, his number is *******853 he's waiting on your attorney.

Terrible customer service and poor quality don't waste your time or money on this company.

I ordered three shirts in early December. They did not arrive until March despite them telling me that they would upgrade me to priority shipping and refund me for my shipping costs which were actually free due to how much I ordered and them. I emailed them several times explaining I was missing a T shirt and one person in May said she'd look into it. They never got back to me after I attempted to follow up a few more times. I then told them I no longer wanted the third T shirt, but instead wanted a refund for at least 1/3 of my order. They stopped responding to me and when I would try to call the phone on their website they're never available. Today I reached out to the company on instagram and they blocked me from one of my accounts. I found an Instagram that exposes them as being scam artists with horrible customer service. I am very disappointed that I used this company before finding out that they are a scam. I have contacted my bank so that I can be refunded for why full order total.

Last year I had a horrible experience buying a blanket. I reviewed the company then and never received an apology. Now I got a new email promoting a sale they are having.
I sent the following email;

" Are you kidding me? You took almost 6 months to send me the blanket I ordered. Which made it late for a birthday. Then every time I inquired you said you would "put a rush on it" which was clearly a delay tactic. Your company sent no explanation or apology. I will never order from you again and I will share this opinion with everyone I can! Your company is a horrible company! The are thousands of reviewers that had my same experience."

This was their reply;

"Good thing we've sold over 100k orders."

Not only will you never get your item and spend months fighting for your money back but you'll also have to deal with the children that are responding to your emails (if they respond at all). I attached an image of their response to a review I left on another website. They thought only I could see it but these people need to be exposed for their ignorance. Despicable people and a truly horrible company. Do not purchase from them! I used PetCanva after this and they were AMAZING

Horrible business. I ordered in October with the GUARANTEE it'll arrive before Christmas. It didn't. And when it did arrive IT WASNT WHAT I PAID FOR. It was the less expensive version when I bought the more expensive version. (Pet size blanket compared to human sized blanket) when I asked for a refund or my actual product I was ignored! After being told it would be sent to an internal team. No refund. No product. PRINT YOUR PET SCAM is a facebook page for all the reviews about them.

My boyfriend ordered one of their custom pet photo blankets for me around Christmas 2018, it's now June 2019 and we never received the item or a refund. We have called numerous calls and not once have they picked up. We've also emailed to no avail. I commented on their Facebook asking where my blanket was and they instantly deleted my comments, messaged me saying they already refunded me (although they haven't and they didn't even have the order number that my comment was in refernce to) then they proceeded to block me so I could not respond. Have filed complaint to the Better Business Bureau and encourage others to do the same.

My mother lost her dog recently and I wanted to get her something to remember him with. I ordered a phone case through Printy Pets and it was unfortunately the wrong size. I contacted the support team and got a prompt response asking for more information, which I then provided. I was told they'd send a correct size and was thrilled with the customer service. I hadn't received a shipping confirmation, so reached back to find that they had apparently changed their mind and decided they weren't going to send a replacement as they were 'not at fault'. I'm just so disappointed that it was first confirmed that they'd send a new size and when that was reversed, I wasn't notified. There are a lot of phone case options out there - I highly recommend going elsewhere.