PrinterPixReviews 4,819

I will not ever order anything again! The last time I ordered calendars, I had problems with them not sending me enough calendars. I swore I would never do it again. However, when I saw the promo price for 10 calendars, I decided to make calendars again this year, for my family. No way did I think I would be paying $71.69 for shipping 10 calendars. They should worn people that shipping is a RIP-OFF before you spend hours designing your project!

I bought a GROUPON on line from a company, PRINTERPIX, that advertised 2 16x20 metal prints for $25. I thought that was a great price, since I had ordered from other sites in the past, I placed my order and waited approx. 3 weeks for my product to arrive. When the prints arrived, I thought the package looked a bit thin. I opened it and there were both prints on alluminum less than a 1/16 of an inch thick and of such poor quality I would not give them away. I guess the old saying is right you get LESS than what you paid for. I will never order from this company again.

I've read so many negative reviews. I have nothing but good things to say about this co. Purchased a groupon. Ordered two metal prints. While creating my projects, I was alerted by Printerpix that my photo has low resolution and may be blurry when printed. I opted to stay with one that was lo res and ordered a second pix that was high res. My order was received a few weeks after it was placed. The quality is beautiful! The colors ( ocean scenes) are breathtaking. The order came packaged perfectly and not damaged at all. 1 hour after opening the box they are both hanging prominently on my wall. Thank you printerpix, will be ordering from you again real soon!

I've ordered many time now because they're cheap. This goes along with inferior quality and no quality control... at all. I ordered 4 metal prints last in November. It's February now and I've received my 3rd reprint because there was ink mess ups or bends on all the prints I receive. The last time they only sent one as a replacement rather than four. That one (photos included) was the worst quality so far, bad image, bent corner... no quality control. Over three months later and I'm still waiting to get my prints. The photos included: the original image, the one I received with image problems, has a bent corner as well. They just don't care.

Bought a Groupon, attempted to upload my pics, all of them had the error of "resolution is poor" although they are all professional pics.
They don't open until 9am EST and I wanted to have this project finished before I started work. I decided to look online and see if there was something I could do to expedite things while waiting for them to open.
Then I read all the poor reviews and I give up, I just lost money and now have to go with plan B for Father's Day:-(

I had a good experience with this company. I created 2 picture mosaic blankets and received emails that they were sent. When I received them I was well pleased with one but the other had a couple pictures that were offset. I sent an email to the customer support and received a reply a couple days later apologizing for the problem and asking me to send them a picture of it. I did and they replied to me to keep the blanket and go back on the website and recreate the blanket and then reply to them that it was done. I did as they asked and in a few days received their reply that it had been updated and I would receive an email when it was shipped. It was all done as they said and the blanket was sent that was perfect and I was not charged for it and was told to just keep the first one. I was very satisfied with their resolution and their communication. Being patient and working with them has shown good fruit of resolution to my situation and problem. That is why I have them a 5 star. I loved the end result of the blankets and they worked very well with me.

I recently ordered from printerpix and honestly I was a little nervous after I hadnt placed my order because I was reading all of the reviews that people were leaving here and let me tell you in all honesty, theyre not paying me to say this, Im not a robot. I am genuinely satisfied with this order. I placed the order on 5/28/18 and received it 6/9/18 and I paid for standard shipping. The only issue I had was I didnt get the tracking number email but when I emailed customer support they got back to me within the hour and were extremely helpful. Thank you printerpix for my amazing order.

I paid for 2 day delivery.
They shipped my package on Thursday afternoon.
Here i am thinking i will receive it on Saturday just on time for mothers day, WRONG!
I will receive it on Monday, a day AFTER mothers day!
I called customer service... the lady who answered said she will give me a refund if my package does not get here by Sunday and on top of that... she will call Fed Ex to see if they can push up the package to Saturday.
I call AGAIN, in the afternoon to check the status.
Well, the supervisor "Vinodo" said, that the notes from the rep did not state that they would give me a refund for the 2 day shipping!
So here you go guys, Im here without my mothers gift, without my sisters gift (for my nieces to give to their mom since there little), AND without recovering my "TWO" day shipping money!
Horrible experience!
If i could give Printer Pix no stars i would, because even one start speaks to highly of them.

I had the ABSOLUTE WORST customer service and product experience with this company. I ordered 2 separate blankets in time for Mother's Day. To ensure that there would be NO errors, I triple checked that I didn't order the same blanket. When my orders came, GUESS WHAT, THE SAME BLANKETS. I tried to contact customer service via email, phone, and chat. And neither option was ANY help. So, now my mother WON'T have her Mother's Day gift. This whole experience was a great DISAPPOINTMENT. The blanket that did arrive was ok. But, I wouldn't advise dealing with a company with such poor customer service skills.

I purchased a Groupon recently. The Groupon was for a $5 metal print. I attempted to redeem it the same day I purchased it, which was a Sunday. No go. I attempted calling Printerpix, what a fiasco that was! On my fourth attempt, which included over a half hour of wait time, I spoke to a gentleman who said "sometimes they take a day". Great. That information would've come in VERY handy at purchase. I attempted to redeem it a day or two later as per the rep's advice. No go again. I called again and had to wait again. Not fun. Second time I was advised to try a different browser. I tried that. No go. At that point my frustration level was maxed out for a $5 purchase.

I sent two emails to Printerpix to this effect. The response I got? Crickets.

The website sucks almost as bad as customer service. The tech support knows not what they are doing. I tried to order online and you cannot order as a guest. Why do they have a guest checkout option if you cannot use it? So I register and the emails start but there is still not a way to complete the order. The have requested that I delete cookies and browser history which I did but nothing is different. After several hours between phone support which tells me to use online support and eventually online support referred me back to phone support and on and on. 2 hours later I still do not have a completed order. Not sure how this place will stay in business. PS all support is english as a second language and there phone lines are very noisy so that also makes the experience worse. I would never do business with this company. If you are thinking about a Groupon its still not worth it. I wouldn't do this again if it was free.

Like others I assumed Groupon vetted-out the companies they partner with. Apparently not. I bought 2 Groupons for metal pictures from PrinterPix. The first one arrived a couple of weeks ago and it was damaged. They ship the metal print in a cardboard box along with a 3M wood block to hang it. Well, during transit the block presses against the metal and makes a big indentation. I sent an email to their support and haven't heard back. The second order arrived today and it is damaged in the very same way. I submitted another support email today. Hopefully I'll hear back. Sigh.