PrinterPixReviews 4,819

I used groupon for the first time and got screwed by PrinterPix. My order was for 100 personalized cards x 2 so I made New Year's cards since I knew Christmas cards wouldn't make it in time. I recieved 1 card x 2 after paying 9.99 for shipping. After emails with no real action, I called and was told to pay 9.99 x 2 then go recreate cards. Um, it will be February or March before I would get my New Year's cards, if I get them. The 2 cards I got were so cute, but I got 2. One for me, one for my husband and I paid $60.

I'll start by saying I have made 5 photobooks in the past through Printerpix; I love the services this company provides, but lately I am extremely disappointed and turned off by the service I have received. I have felt very demeaned and as though my intelligence has been insulted due to Printerpix. They have all but refused to help fix the problem I have been having for a month now.

I have an open Printerpix order and I have been having a few problems with the photo uploader. Lately they have been having a problem with the uploader, but I have called and emailed quite a few times since early December to no avail. Every time I contacted the customer service department to check how I can get the issue fixed I get the same response: "restart your computer," "clear your browser history/cookies," "use Google Chrome," "use a desktop computer," or "wait 24 hours." Obviously I already tried these solutions and none of these solutions work and I am tired of my intelligence being insulted. None of these solutions work, otherwise I wouldn't be calling to get it fixed.

More recently, I have called 5 times since Friday. Each time you say that the upload servers are down and I need to wait 24 to 48 hours and you "promise" it will work again. It doesn't. This solution is entertaining because your entire business relies on uploading pictures. If the uploader hasn't worked for the last week this seems like it would be a huge issue.

Do not use this company. They produce great results, however there are many other companies that do the same thing that have much better service.

I will NEVER use this company again. I ordered a blanket for my parents on 12/26. I didn't receive an email that it was shipped unitl 1/11/19. So I was tracking it for 5 days and it didn't move for 5 days. I called DHL and they kept referring me back to printerpix. Printerpix continued to lie as each week went by saying they "promised by the end of the week." Well unfortunately for them I did speak to DHL this morning who informed me they used 3 vendors (cheapest way to ship) and it couldn't get there before the 23rd. I was blocked from speaking to a supervisor and then given a measley refund which will take another 5-10 days. TAKE MY ADVISE FOLKS- DO NOT USE THIS COMPANY. THEY SUCK! END OF STORY

Update: After posting this review I got a response from PrinterPix. They apologized for my earlier experience and let me know that they had shipped the still needing to be reprinted mug. Unfortunately for them, they also included the shipping and tracking information. I decided to look it up and see when I should be expecting last month's Christmas gift to arrive. 10 days. This is their so-called "expedited" shipped which was promised to me at the time I first complained and reordered. This is the definition of poor customer service. Lots of empty promises, and apologies and excuses that move faster than the shipping ever will. Good-bye PrinterPix. You will not be missed.

I ordered a photo calendar from these folks. Their site for setting up the calendar was a bit clumsy, my sense is it was "par for the course". However, the calendar arrived pretty beat up because I think they ship in badly protected envelopes (i. E., gotta save some dough here). Contacted customer service, no response. Contacted them again. One order # from them wasn't the right one, so jump through hoops and find "the right one". Response is now you have to go to another part of our company to get help. So poor staff are saddled with this penny pinching company's penny pinching business processes, and I'm ticked off writing this review. Don't use 'em.

I cannot say enough about how horrific this experience was. I bought the groupon, went to the site, created the blanket I wanted and purchased it. Sounds easy right? Except I ordered it at the end of November for a Christmas present... then chatted with someone December 23rd, and told them I was getting worried it wasn't going to be here by Christmas. He told me it should still be delivered by Christmas.

Christmas came and went, so I tried calling. Spoke to someone else and they said I should be getting it in 7-10 business days. I told them It was too late and my in laws (who the present was for) went back home (8 Hours away) So they refunded the 20.00 they charge for shipping which in itself is outrageous.

7-10 business days go by and once again NOTHING... So I call AGAIN! This person tells me that its still in processing and not on its way to be shipped like the last two people told me. He tells me he will up the priority, at which point I ask why that wasn't done in the first place... No real response to that. So I tell him I want to speak with a supervisor. He says one will call me back. It is now 9 days later and I still have not heard from anyone.

So it is now January 15th. And It is still in production, I was told it was being shipped immediately twice, promised a call from a supervisor, and I am still NO closer to having the freaking blanket! This has been by far the worst experience of customer service that I have EVER HAD! I BEG YOU DON'T Buy from these people!

I ordered the Magic Mugs on 12/5 hoping they would arrive by Christmas and 6 weeks later the order shows they are still in production. I also started a photobook and when I went back in a few weeks later to finish it, it was not there. The phone number that is listed on the website goes directly to a fax tone, the Live Chat is not a true Live Chat, and when I emailed them about the order their response was that it was in the last stage to get dispatched and would arrive soon, that was 4 weeks ago. I would never order from this company again!

I agree with virtually everyone else on this site when I say "Stay away from this company!". I honestly don't know how it can stay in business with the dismal service it provides. I, too, used a Groupon to order from Printerpix, and I'll spare you with the details except to say that like many other customers I had quantity issues, and ended up having to call (45 min. To 1-1/2 hr. Waits), email (multiple times to even get an understandable response) and live chat (pre-written auto-responses) before I ended up agreeing to send more money for an additional shipment.
Anyway, here it is, the middle of January, and I am still waiting for my Christmas Cards!
This is by far a 1-star or less company. If you notice between the real reviews, there are a few 5-star reviews. I am convinced that these are Printerpix employees giving themselves a good review to boost the company's rating. Notice that there are only comments about what a great employee so-and-so is. "Divya was awsome", "Extremely helpful in solving my problem". What problem? What product? No details, just comments about how wonderful these people are. Don't believe it! I know you have to agree that you are not affiliated with this company to post a review, but I just don't believe that people in the call center in India even care about a legal agreement with SiteJabber. Keep your money and your sanity! Stay away!

Am so mad, I ordered my stuff on 12/14.12/29 I emailed them. No response received an automated email about 4 days later asking how my service was. I emailed them 6 times with no response. I called them on 1/8/19 asking where the heck my order is.The lady on the phone said she will talk to the production manager. She puts my on hold for a good 5 minutes, comes back and says its ready for dispatch and they will expedite it so I get it quick. Her it is 1/15/19 still no email with tracking. I call them and again they tell me its being ready for dispatch. I tell the lady it was supposed to be dispatched last week. All she says is im sorry for the misunderstanding. They still can not tell my when my order will be shipped nothing. Im so mad.

I ordered 3 photo albums from PrinterPix on 12/12/18. They arrived 1/3/18, later than promised. The package was mostly open. The covers are scratched, dinged, and the photos are dull and dark. I paid extra for high quality paper, but the paper doesn't look or feel like the high quality paper used in an album received from another company. The pics from Shutterfly are bright and high quality. No comparison.

I contacted customer service who said I needed to send an email to receive a replacement voucher. I emailed and received an auto-response saying the would contact in 2 days. I sent another email after 5 days and then 2 more. After 11 days I called customer service again and was told I had to wait for an email response.

Why have a phone center if they cannot assist the customer? Very unhappy with quality of order and with customer service!

The book with black background is the one from Printerpix. The pic doesn't fully give justice to the quality difference, but you can see that the colors are darker and more muted. What doesn't show as much is how much fuzzier the printerpix photos are. Loved my book from Shutterfly and wish I had ordered all from there!

I was in contact with them again by text since I cant get through by phone.

Well... on 1/8 Sage (customer service) by email said to send him my address and he will update my account. On 1/8 i responded with the address this order needs to be changed to.

I got email after my chat session with printerpix on 1/11 (which is the reason i wrote the first review here) saying that my order has shipped... guess where it shipped... Pittsburgh PA NOT the address that was updated on 1/8. So now i have to get someone to pickup the shipment from PA and resend to CA which is an additional expense. AND my order still shows 1 of the 4 at 50%. So does that mean that my order was not complete? And i am going to have to pay AGAIN to have that 1 album picked up from PA and shipped to CA also

This company is the terrible... going through them was the biggest mistake i have ever done.

Now to see how the albums came out which will be a while since its being delivered to PA then shipped again to CA

I will post an update when i receive whatever part of my order they sent to PA

Groupon Voucher link was capped by the company to stop people from placing orders before the cut of date. We called them out for this after reviewing the web application. We then were able to place the order. Order was placed on Dec 14 the order as of Jan 13 is only 50% in production and I have been contacting the service support every 2 days and getting different stories to where it is or when I will be getting the order. The even wanted to charge me to cancel the order.