PrinterPix UK

Used Printerpix twice. Both times they charged much more than advertised and, even when shown proof of the deals, ignored my e mails and complaints. If the sums involved were greater, i would have taken this up with trading standards and consumer groups. Will never use them again. BEWARE. Shame they treated me so badly as the actual photo books are nice.

Looks cheap and feels cheap. The calendar was £12 and is just hanging by a cheap little metal runner. I'll go elsewhere next year. No card used to strengthen it or protective front cover. Just really thin pages all the way through

Blanket is great BUT I thought you would at least organize them so they fit! 2 pictures have heads cut of! This is a present for someone so not impressed! Will not be using this site again.

I can't believe that you printed the photo with all other recent photos along the bottom of the print and a heading on the top which has encroached onto the print This now means that the frame needs taking apart and reducing in size and the print trimmed to suit, very unsatisfactory considering it was bought for a present

The product never arrived despite me ordering it weeks before Christmas and paying extra for delivery. I know these aren't strictly licensed goods but I'd expect to get at least something for my money.

Sadly very poor quality paper, never had a calendar printed both sides - extremely disappointing! I have never used Printerpix before and certainly will not again.

No sign of my order. The tracking number I was given did not work. After finally getting through to Evri (useless carriers) I found out my calendars were being sent back to PrinterPix. No idea why, I assume they either damaged the parcel or most likely lost it. Still waiting for a response from Groupon and PrinterPix.

This website is a scam, I cannot contact anyone via customer services. It's impossible to contact anyone from the support team. My parcel says it was delivered 3 weeks ago and it has never arrived with me, when asking for updates on my parcel I have simply been ignored or redirected.

I ordered 3 x pictures with frames. The frames are flimsy at best - very poor quality. The worst part - the pictures themselves. I provided professional photo quality files and received pixelated rubbish - it was like printing at home off an early camera phone. Save yourself the money - go elsewhere and get it done properly. I've tried requesting a refund but they don't let you submit tickets (forms are broken) and they don't respond to your emails. 100% satisfaction guarantee - pointless when they don't respond! They want your custom once and that's it. Don't bother.

If there was a 0 star option I would sadly use that. Two faulty blankets received and reported immediately (beg of Dec) and after several emails and Instagram messages still no reply. Do not use if you want a quality product or have an issue you need to speak to Printerpix about.

I reached out to printerpix via email about 3 weeks ago and still haven't received a reply. My two photo calendars are so disappointing. Some of the photos are too dark and I cannot see them. When I was creating the calendars at no point was I warned that the photo may not be decent enough for the calendar (other companies do this and warn you that it may not be high quality enough). So I now have two pretty much useless calendars that I cannot give to my family! Waste of money would not use this company again.

The calendar came and it almost felt like a skinny newspaper! The paper quality is awful and the pictures didn't even fit the boxes correctly. Really cheaply made. I've ordered from other sites for less money and received better quality

There is no tracking on my order and when I sign into my account there are no orders placed? Yet on 9 Dec I parted with nearly £50 to get 2 photos framed for friends which I never received,

I am so upset and angry. This photo book cost me almost £70. It arrived and the photos were great but the title on the front of the book was completely not as I requested. Totally incorrect. This meant I could not gift it to the person I'd ordered it for, therefore was deemed not fit for purpose. 4 emails later and still no one has responded. I am still awaiting a response! Unfortunately, I am not a happy or satisfied customer who has wasted nearly £70 and has been totally ignored by printerpix. Didn't want to write a negative review but as nothing has been sorted and emails not responded to, I feel I've had no other choice.

Rubbish calendars. Poor printing. Possibly made worse by the Delivery company putting it into the recycling bin of wet garden rubbish and neither putting a note though my letter box or emailing me to advise me of the delivery. I found probably by chance probably a week after it was delivered. I retrieved a damp mass. Emailed Printerpix to tell them of the problem. Over 1 week later still waiting for a reply, not the auto generated acknowledgement.

Got blanket on black Friday sale for £35. It was supposedly usually £80 and was supposed to be a cosy blanket for my elderly gran who is housebound and unable to get off her chair for the most part and is always cold. When arrived was the size of a small tea towel and extremely thin material. Would not have been big enough for a blanket for a new born baby even. Very poor quality and if I had paid £80 for it I would have been disgusted.

Very disappointed with quality of entire product. Pages are thin and flimsy. Doesn't look high quality at all. Pictures are blurry, very dissatisfied especially because of price vs product. Won't order here again sadly 😞

Having received my order but not being 100% satisfied with the finishing, I contacted Printerpix. Now 10 days on and I have chased them up for a response on two occasions already but to no avail. Was giving them time to respond before leaving a review but I think I have been patient. Maybe a 4th email will work and I will get my issue rectified. Here's hoping!

I ordered a personalised mug as a gift for my dad. I carefully hand-picked each photo and ensured the image quality was up to scratch. I then ensured the quality of the images would be captured by viewing the mock up. On arival it was not what I ordered. The images were so blurry I couldnt even make out the faces! And when trying to get in touch no one replies. I will not be ordering from this company again

Placed two orders recently and one was lost but a replacements hastily issued which I appreciated. However I am disappointed in the quality of the calendars. In particular the fact that Jan to June appear on one side and double back on to the remaining months instead of there being a separate page for each month. I have had better calendars from elsewhere I have to admit and probably wouldn't rush to order from Printerpix again.

The photos are good quality. However, it is printed on very thin card/paper with images back to back. I expected each page to be on a different flipped page which would be easier for my elderly Mum to turn and change the month. I expected a higher quality and thickness of card. For the price I don't think it is good value at all at £16.97 and certainly not worth the full value quoted before discount of £40.27

Although the quality of the photos are good. There seems to be no quality checking after the your product is completed before shipping. I brought a blanket with a collage of 21 photos and through at least 5 of the photos were white streaks where the blanket was creased at the time of printing. As this was a gift I contacted customer services who confirmed they'd reprint at no extra cost. The reprint is even worse. More than half of the photos have the same thick, white crease marks. This was supposed to be a sentimental gift to one of my closest people. I'm just going to cut my losses and will just have to profusely apologise to the person I'm gifting to for such a disappointing gift

The calendar paper is thin and the print is double sided so you have to flip halfway which i wasn't expecting. Not great value for the price in my opinion

Ordered 3 quite expensive photo albums of a family wedding; intention to distribute as Christmas gifts. First the creation website is straightforward, however the pricing of 'extra' pages is unclear until checkout. Beware it adds a lot to the base price. My main complaint... I checked carefully the lead time for manufacture and then delivery. Various options are presented to 'expedite' the process. I however had sufficient time according to Printerpix 'worst case' (3-5 days to make, 7 days to deliver; working days). All proceeded until I got the UPS tracking info'. The products were in Poland; I had thought this a UK based company. Nothing moved for days... I had that 'sinking' feeling so contacted customer service. Nothing! No response at all. Then on the due delivery day I get a 'delivery rescheduled' note from UPS. Put back 10 days to 31st December, missing all our Christmas gifting dates. The albums are here and beautiful, but the delivery commitment a lie. I don't know whether to bother contacting customer service. No doubt they'll reply to this if I put it on TrustPilot... Oh and I was getting spam emails encouraging purchases up to a fee days before Christmas day.

Printerpix is a disaster. On Dec. 8 I ordered three packs of five calendars, all to the same design. On Dec. 11, they delivered three calendars, not fifteen. Since then it has been impossible to get any reply from the company, although I have complained about this problem by many emails to <*******@printerpix.co.uk> from two different addresses (no replies), by going to their web site to "raise a ticket" at least twice (no acknowledgement), and finally by posting a letter to their London address. I have now given them until Jan. 8 to send either the missing calendars or an appropriate refund, before I seek a chargeback from my credit card. It appears that the problem lay in their web site, which is so full of different offers, discounts, vouchers, etc. that it does not give a consistent price for one's attempts to order; and when I placed my order, although I have an invoice and a screenshot proving that I ordered 3 sets of 5 calendars (and paid a reasonable price), the web site seems to have converted this into just three calendars. And now, I conclude either that they are deliberately blocking all attempts to contact them, or that they do not have a real person to attend to customer service. Comments on Facebook indicate that other customers have had similar experiences. It's a pity because a year ago they provided several sets of calendars quickly and efficiently. But now they cannot be relied on.

Really poor quality calenders and I have made photo calenders for past 22 years! They charged me £15 postage and within 1 hour they sent me a free delivery code! Fuming! I replied to their email that asked me to contact them if any concerns or to leave a review and no reply whatsoever. They claim 100% satisfaction but I guarantee this is not the case and they have zero customer service. Worst I've ever purchased from.

Very very poor site and even worse customer service After using the Groupin vouchers for calendar making for several years without issue … this was a painful experience

Two calendars bought for my daughters for Christmas. The site tells you when a picture isn't good enough quality, which is great. The shots all looked good on the site when creating the calendar. There were lots of options at the end to give higher quality results - I didn't choose any of these, just went with the basic. The results were so disappointing! There were only 6 pages with printing on both sides. The pictures were dull and dark, looked completely different from the site. The product wasn't expensive but it wasn't nothing either. I may as well have used my own printer. When you've bothered putting in the time and creative energy making one of these things, it's additionally saddening when the results are so lo-fi. Never again.

Ordered calendar for mums Xmas. When it arrived was really poor quality. The photos were on cheap paper and blurred. The metal holder also that was used to keep calendar together was twisted and pages falling out. Contacted customer services so many times and by time they got back to me it was too late and had to order from another company for calendar to get here on time. I declined replacement because it wouldn't have arrived in time and asked for refund …. Silence, even after 5 emails. Wouldn't recommend this company. Waste of money and poor customer service.

Hello, I hope you are well. I am writing to express my disappointment with the custom blanket order I recently placed with your company. I operate a design and printing business and have extensive experience using Adobe Photoshop, InDesign, CorelDRAW, and other advanced design tools. Since relocating to the UK, I have not been able to run my business as before, so I decided to use your services with the expectation of receiving a professional and reliable outcome. Unfortunately, my experience did not meet those expectations. To begin with, I found the design template on your website to be quite restrictive. I created my design using the exact specifications stated on your website (Sherpa fleece 127 × 152 cm) and exported it in JPEG format. However, your system failed to recognize the file unless I used your template and manually imported each image to recreate the design as a collage. This process was inefficient and unnecessary, particularly for someone who is proficient with professional design software. I contacted your support team to request an email address where I could send the correctly sized file directly, in hopes of avoiding this issue. Unfortunately, I received a response only after two days, and the issue was still not resolved. In addition to the upload difficulty, the final print quality was disappointing. There is a prominent stripe across the blanket, which appears to be a result of the heat-pressing process. Furthermore, part of the image was cut off, despite the fact that I carefully followed the required dimensions and verified the design multiple times before completing payment. This outcome is not consistent with the level of quality I expected from your company. Given the nature of these issues, I had anticipated that I would be contacted—ideally by phone—if any problem arose with my design before production. Instead, the product was printed with these faults and dispatched without any consultation. Regrettably, due to this experience, I am unable to use your services again or recommend them to others. I have attached both the file I submitted and photos of the final product for your review. I hope you will take this matter seriously, as it concerns the quality control and overall professionalism of your services.

I ordered two personalised calenders from Printerpix for the first time after using a regular coming every year. The quality was quite poor compared to the other company. So in future, unfortunately, I will be going back to them to order.

Firstly I complained and I was issued with a ticket I am still waiting 3 weeks later? Too late now Secondly all my photos had been chopped by a quarter I was very disappointed with the results but didn't want to cut my losses so I kept them. I will never use Printer pix again.Very unhappy and disappointed. Pauline White

When producing the calendar that I had chosen, ( at this stage it was at £9 ish, this changed because at some time I had signed into this site and was not eligible for this offer), I found the downloading process quite tedious and slow. After some time I completed the project and was shocked to find that postage and extras, ( and the loss of the first time discount), totalled almost £30 but after wasting so much time producing it I accepted this. When the calendar arrived I was very disappointed, although the picture quality was good, the paper it was printed on and the binding were pretty standard, to be honest I have seen calendars of equal quality - but without my choice of photographs - for less than £10 in most local retailers. In short I was unimpressed by this product and certainly will not use this agency again.

The framed photo arrived extremely dark in quality, too dark compared to the photo I uploaded. I went through the website etc to complain but got nowhere, nothing worked and I kept getting kicked out! Not happy at all therefore I won't be coming back

I got a voucher from Groupon for a personalised calendar which seemed a good deal. However, because of very high postage charges the calendar ended up costing around £12, and it wasn't that big either. It was also extremely difficult to sort out the photos to use as the website was hard to navigate.

Received the product really quickly after ordering. Upon viewing the product I was satisfied with the personalised calendars which were for Christmas presents, after looking at every month it became apparent that the quality was poor. The print quality on the main pages I had no issues with, it was the reverse page quality which shows smearing, white dots where the print has taken fully and blurred images. I have used different companies before and never had any issues, this if the first time using this company and it will the last. The calendars weren't cheap so I would of expected a higher quality than this.

Had an issue with my order. Tried to contact the company several times with no response. Tried again via PayPal and they refused to acknowledge issue. Annual order will go to another company now!

Really disappointed, paid nearly £30 for 1 calendar when I clicked 3 before starting it, really disappointed in the quality, won't be buy for here again

Thought the quality of paper wasn't that good, pervious companies have been a lot higher standard and cheaper. Also I didn't realise that the calendar 2 months on 1 page (front and back) which again was disappointing. Sorry for the review but this is my honest opinion.

Tried to contact immediately to pay to upgrade my postage at it autofilled long delivery and I needed the item for a specific date. Tried to continually get in touch and 24 hours later I was contacted to say can't this would not be possible. Unhelpful, Rude, Not Caring. Could have helped but wouldn't. Will not use ever again.

The Printerpix site kept glitching while I was selecting my photos for a 100 page photobook. I complained about this even before I ordered my book. But inspite of this I received a completely BLANK EMPTY photobook!. I contacted you 11 times asking for a refund but not received it. Your customer service is non existent and its been a horrible experience dealing with you. You have stolen £15.27 from me and I will let everyone know.

Never thought for a minute that a jigsaw would not come in a box. Could buy a gift box as an extra but does not come with photo of puzzle so for wrapping only plain black box the jigsaw therefore would be very difficult to do without a picture to follow. I reached out but no help and was too embarrassed to give as a gift due to cheap quality in a cellophane bag. So ended up in the bin as personalised could not return and the company could not put right. Mug was ok but not the best quality

Firstly, order process was complicated through the Groupon app where I paid a reasonable amount for my calendars after putting in my order with Printerpix (had spent hours) on the calendars I was asked for a huge amount of money. As was not going to pay extortionate fee, I had to abandon this as could not get help from Printerpix. I bought, again through Groupon, a new order and redid the calendars... succesfully as this time realised I had to untick all the extra items like glossy paper etc which had been added onto my first attempt. Only problem is the calendars did not arrive at my address despite my receiving emails saying delivered. Again, I could not reach anyone at Printerpix to help. Will definitely never us this company again and recommend you don't either. There has to be other competitors who will do the job that you are paying for!

The calendar wasn't delivered when I was informed it would be. The envelope was open & the double sided page makes the calendar look cheap. Won't be ordering anything again and will move back to a more reliable company.

I rarely write a review, but I wish I had read more before I had purchased. Then I received an email asking me to review and I felt I needed to. I ordered a book for my friends 40th and once it arrived, considering the cost, it was of terrible quality. I was embarrassed to give it to my friend. From the other reviews I think this company may have been better in the past, but I think it's one to avoid. The only positive was that I paid for rush printing and it arrived in time.

I paid for upgrades and yet the print quality was poor compared to other calendar companies I have used. The paper was thin and the calendar floppy. The website was also frustrating and here was no response to my customer service enquiry.

The gift arrived in time, that is the good out of the way. One of the pictures was out of focus. A couple of the pictures were across the spine line. One random picture that I had not selected was also in the book. Such a shame as it was a lovely gift idea ….

I really wanted to be writing a different review as the customer service at the beginning was great but I am still waiting for the reprint calander I have been asked to review and there has been no response to the last few emails. Very disappointing

The quality was bad and the aspect ratio made my kids in the picture look squashed and stretched wide. Didn't look like the pictures I uploaded. For the price, it was very disappointing. I did email to ask for a refund/return but had no reply.

Wouldn't give a 1 star rating- but you have to click the button to submit your feedback! I ordered an item on the 19th December. My parents do not live in the UK- and I wanted a nice surprise for my mum when she arrived to the UK. I re-emailed the Printerpix and explained my item had not arrived. She apologised and sent me a link to accept a new order. The link did not work and I sent an additional email explaining that the link didn't work. I have since sent multiple other emails with no response whatsoever! Its the 23/12/2025, I have no idea and yet again resubmitted another email for them to reply and get back to my numerous other emails. I have no idea what's going on. No contact from the company other that ticks that have been raised (with no response), and I have no item to give my parents who have now gone back home (not in tis country). Absolute joke- Would not recommend this company or use this company again