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Priceline Reviews Summary
The overall reputation of the company reveals significant dissatisfaction among customers, primarily due to issues with booking accuracy, hidden fees, and inadequate customer service. Many reviews highlight frustrations with non-refundable reservations and uncommunicated changes, leading to feelings of being misled. While some customers appreciated the initial pricing, the subsequent hidden costs and lack of support during disputes overshadowed these positives. A recurring sentiment is a lack of accountability from the company, prompting numerous customers to vow never to use the service again. This feedback indicates a critical need for improved transparency and customer support practices.
This summary is generated by AI, based on text from customer reviews
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Their day has passed no longer do they have the best and or lowest price
Terrible experience with rental car insurance refund. The details are long and boring
And Ihave wasted enough time with this unethical company. I will never use them again.
To hire priceline services are very easy. Need bit improvement in their services.
Have gotten good discounts on motels and airlines. Will keep using.
I enjoyed priceline christmas deal for hotel and car services. It was my first experience with them. I shall come again.
We put in a bid for a 5-Star hotel on the Las Vegas Strip. We ended up getting The Trump Hotel which is a more than a mile off the strip and it doesn't even have a casino! The whole reason we are going to Vegas is to gamble. Given the temperature is only going to be in the 40's while we are there, we planned on doing most of our gambling where we stayed. I couldn't be more disappointed and disgusted. I tried to change it but they said they couldn't help me since they didn't say a casino was guaranteed I the fine print. Honestly I didn't know there were any hotels "on the Strip" without a casino! I will never book anything through Priceline.com again.
Easy to use, got exactly what I needed. Love this site. Will definitely use again.
They provided me average level services and price is bit higher. They should improve their services
Will not book hotels through Priceline in future. Had a bad experience where their website details does not May that of what the hotel provides! When I reached out to them their customer service was the worst that I have experienced... there are much better options out there folks don't use Priceline
Everyone was helpful and nice, and it didn't take too long for everything. It was my first time renting a car and everything went very well.
I had an amazing experience with priceline. They provided amazing hotel room on nominal price. I will come next time too for more.
I have always had a good experience with Priceline. I get the best deals and almost always get my hotel rooms for approximately 50% off. Easy to use and I like their site over other discount websites.
Pretty good service, runs a bit cleaner that the other popular one Hotwire.
For my business purpose, I usually travel around different states. I contacted priceline for my hotel room. They deal me very badly even they are worst.
They are thieves! I dealt with two representatives and they just want your money, they don't respect their customers nor care about the circumstances their customers are dealing with!
I don't recommend that you do any business with this company!
Thieves!
OMG! Rates are too much high and quality of hotels, damn too bad. Minus 100 points deserve priceline.
The banner reads name your own price and you can save up to 60%. I bid $250 for a hotel and they gave me a hotel for $251. Where's the savings? I could have picked the hotel I wanted if I knew Priceline was false advertising. When I called they told me the room is non refundable and they gave me the best price available. My advise is don't use Priceline! They false advertise and there customer care is the worst all they do is read off of cards Priceline gave them. Horrible Horrible Horrible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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