PricelineReviews 2,679

I was seraching had been for 2 months typing in my dates and how many in each room always checking and making sure of everything a great price came up i booked it than after it said it was for 2 people not 4 i called them immed with them not helping at all nothing they told me i could cancel my res but would still be charged they lost me forever and i am leaving reviews any place i can it is theraputic my goal is to leave 100 very bad reviews

I saw a good deal on a hotel room on priceline in Laplace, La for 73.58. I submitted the information and reserved the room for 3 nights. Well when i tried to submit the payment the system didnt not take my payment and the system took me back to the begining. The room now changed prices from 73.58 to 97 a night. I contacted priceline and told them the issue. I was told the price must have changed while I was submitting my payment. I asked shouldnt you honor the price since I already had the summary of charges and it showing 73.58 a night and was told they cant. I ended up having to get a different room with a different website. Never will I use priceline again as they put fictitious prices on their website to get you to go to it...

If you are not a seasoned traveller and do not know exactly what you are looking for then this site will take FULL advantage of you with their hidden fee's and FINE PRINT exclaimer pages. When you call customer service they just say SORRY, you agreed and are stuck with the reservation and refused to cancel or offer another solution. In my case a car rental. My fault for not reading the fine print and hidden messages displayed at the bottom of their page that require a detective to go in a find. GOOD business practice would make sure that ALL info was CLEARLY and PLAINLY stated so inexperienced travellers like myself aren't surprised with the total charge that shows up on my visa.

Good Customer Service is ESSENTIAL!

I booked a room with 2 beds and when I got to the hotel they said Priceline had sent information over that my reservation was for 1 bed. Not ok considering it was myself, my husband, and 2 children. The hotel was all booked up and could not offer me 2 beds. After about 2 hours on the phone with Priceline, they offered to cancel my reservation. Ok, so where was my family supposed to stay?! I would have been happy if they offered to find me something else at the same cost but they would not do that even though this was their mistake. I had booked months in advance to get the deal that I got. Could not find anything else at that price on such short notice. To make up for their mistake, they sent me a coupon for 5% off my next trip. Why do I want that? So they can mess up my reservation again? No thank you. Never using Priceline again.