PricelineReviews 2,679

I was expecting something different with using Priceline! As our flight got canceled due to weather issues the day before th flight and Priceline was unable to help me out in any way to locate an additional flight and had to reach out to United to handle that issue. In addition, we arranged for a rental car that ended up not being available and had to go on our own again to get another vehicle. Please understand that I thought Priceline was service oriented in to help you out when things are not as expected. I would think that I would never use your service as I do not see the benefit in it!

I am pleasantly disappointed in Priceline. I booked a room, for one night. I checked in at 7:30pm. When arriving to my room, I noticed the door did not lock. The lights also would go out after being on for 5-10 minutes (timed lights), the sheets had spots of blood on it and the hallway was filled with smoke that my eyes were burning. I called the front desk who told me that's0 how the lights are and there are no other room available.

Within the next two hours I found another hotel and had to check out. The front desk instructed me to call the manager in the morning to get a refund. I reached out to priceline via messaging right away so they were aware. I even provided videos and photos of the unsafe room I was booked at. Priceline stated they cannot give me a refund until the hotel verifies it myself along with priceline (supposedly), have tried to call the hotel, with no response of any manager.

Priceline refused to give me my money back. I kept getting the run around and at one point the reservation person stated I should have stayed. So I should have stayed in unsafe conditions. I was sexually assaulted years ago,0 so I do not sleep in the dark nor without my door being locked. This type of information was not provided by priceline. At no point did Priceline inform me prior to booking that the door would not lock, the sheets were dirty and the lights don't stay on. I want this escalated so other victims do not go through this scam.

Your best way to car rental is to use common brand names like Avis, Budget, etc. Do your car rental directly with them. Do not reserve your car rental with Priceline. On their reservation site gives you options of what you want and what you can decline. However, when you go get the rental car, what you decline is on the bill and you have to pay for it. Priceline does not reimburse you. Do not trust what Priceline's options on the reservation site tell you. Question everything before you finalize your reservation. I am still waiting for my reimbursement.

In early 2023, I bought airline tickets for my daughter and her friend to go to Thailand for the summer. In May Priceline notified us that the itinerary had changed, so we looked for different date and got a new itinerary and got confirmation from Priceline that it was all good and confirmed. Three weeks before traveling, I went to the airline's website to purchase the seats so the girls could sit together. The airline told me that there were no seats for the girls and that there was a reservation but "no booking." I spent 10-20 hours over the course of several week talking to Priceline to try to resolve the problem. Finally, Priceline told me to talk to the airline directly and the airline said they can't help me since I bought it with a travel agency. I ended up having to buy the tickets elsewhere which cost me an extra $2,000. I asked Priceline for a refund. After several weeks and receiving no confirmation of the refund, always hearing we are working on it, we filed a dispute through credit card company. After the dispute process started, Priceline refunded us within days. The Priceline team I delt with was apparently outsourced to non-US based office. Some of them spoke very accented English and were difficult to understand (I am not a native-English speaker, that is not intended as derisive as I know how difficult it is to learn a 2nd language but made it very difficult to communicate). It seemed that their customer service strategy was to say everything is OK, don't worry. Multiple times they assured me everything was resolved and nothing to worry about, but every time I called the airline, nothing was in fact resolved. They could have easily taken responsibility for their mistake and rebooked our flight but they never did. I even called the number on the website to the US based Priceline, but they have no record of my purchase because without our realization we had been outsourced to a foreign based travel agency. I will never use Priceline again, they were rude and made no attempt to correct their mistake. Don't use them!

So, for many years I have successfully booked and traveled using the on-line website for "Priceline". And for the larger percentage of time my bookings and process were seamless and without issues. That all changed on 9/5/23, while I was attempting to secure a flight on the website for a trip in 2024, and as I finished entering my credit card information and hit submit, the search engine on the site went out to lock my order in, a few seconds into the process, a note on screen came back and read-"oops!- these seats are no-longer available, please book again". Well, unknowingly this first attempt, which had not secured the seats i had on screen in front on me with a confirmation email, but rather in the background my credit card was hit with a total of the flights cost.To be clear, the on-screen message never indicated the card was charger during the failed attempt to secure the seats. At that point, following the on-screen instructions to reapply for the flights again, I immediately tried a second time for the flights and here once again my credit card was hit again for a total of $3444. Twice, and the same message popped up again-" Oops! Seats were unavailable".
At this point, I got suspicious and decided to check my credit card, and low and behold- my card was charged, $6888. Called price-line customer service line- another negative experience with reps., was told, yes, they saw the ping charges for the tickets and the transactions never made it to the end of the process, so do not worry-sir. Furthermore, I was told because of the "dynamic booking" system, which meant, even if you see the flights on the screen and submit your card info., there are no guarantees you will get the seats, until the confirmation email. So unfortunately -Sir, both attempts do hit your credit card, but will fall off in 3-5 business days, or according to your credit card bank process. What this means, consequently, your card will be in the hole for the amount you charge, until the process is released. So, please be warned, even if the attempts on Priceline screen reads fail or no transaction completed, please try again, in the background your credit card is pinging with the amount of the charges you submitted. "I want to change or STOP this process", "HUGH CUSTOMER DIS-SATISFIER AND INCONVENIENCE" I hope the price line corp. reads and reacts to this on-going problem, for I am sure I am not the only customer impacted with this flaw within their system.Please share your experience if you had the same or similar experience.

Viewed a hotel it had the wrong dates. Checked the correct dates and it changed hotels on me, They would not refund my money Even though it was their fault

I was supposed to receive a refund, after I returned my car five days early and called Hertz, who said I should contact Priceline instead because the payment went via their organization. There is a case open, and Priceline was meant to refund me on August 24. I looked today, but I couldn't find any evidence of a Priceline booking; it appears to have been completely removed from their website.

The representative will refer your case to a customer relations specialist, who will communicate with hertz prior to the refund to confirm. I was meant to receive a status update via email, but I never did. Here is the reference number for your case: 1148-*******

Hotel was disgusting and unhealthy. Heavily stained carpets, wear, smelled of smoke. I did not feel safe there. When I complained they offered a 15 percent discount. Like I eould ever use them again!

This is the second time I have been duped by them. I prepaid for my rental car and when I got there, they gave me a small car (I booked for a minivan or 7 seater).they gave me a sedan. Recently, I decided to give them another go and this time I booked for unlimited miles with all of this information in my itinerary I received. They then decided to change the miles to limited which has prompted me to Cancel my trip. This is ridiculous. I travel a lot and this is the last time I will be booking with them, please do yourself a favor and don't fall for their false advertisements and promos. (Confirmation - US*******275S) and Ref# *******704 my complain number 08/31/2023

I went online and booked a trip to Orlando with flight car and hotel. The only problem I have is with the hotel it's called Main gate and it's in Kissimmee Florida. I checked in on 8/23/23 and checked right back out the very next day. I got transferred to three rooms and all three rooms were very nasty. The first room the air did not work and the rug was dirty. The second room the rug was dirty and the water did not work in the shower, the third room I stayed in because I had no choice when I checked out I got my resort fees back from maingate, but Priceline will not give me back the money since they have not received a response from their email from the hotel. I will never do business with priceline again and I cannot believe they do business with main gate. It is a nasty hotel that nobody should have to stay at. I received an email from priceline stating since they did not receive a response from their email to the hotel, they will not be refunding me my money for the four days which is unbelievable to me Priceline just lost a customer

Do not book with them. They will add extra charges and charge you double what the price should be. They agreed to process a refund 2 months ago for a booking that I cancelled within the cancellation policy. I was told it would take 2 months to process, that was on the 13th June. It is now 30th August and nothing. I have contacted customer care multiple times and can not get a response.

The representative from Priceline lied and then I was sent email from Priceline that supported that same lie. I had an issue with my reservation.The hotel refunded my room and Priceline kept the money. The representative said they contacted the hotel to confirm but did not. The representative stated they would call back, he did not. I later received an email that advised they were keeping my refund and supported the dishonest representative. The hotel and staff were great. I'll never book them through Priceline again.

I booked a room, paid for it and the hotel wouldn't accept me because i lived within 20 miles of the hotel now i have to wait till Monday or Tuesday to get my money back. They wouldn't even find or get me something else. All they said was we'll get you the money in 1-2 business days and it's a weekend now so it won't be till Monday or Tuesday.

I booked a vehicle rental with Priceline. I git a horrible service from the car rental company. I am calling Priceline for support and they just washed their hands. Where is the customer service?

This company will not give you a refund on what is due you when you did not get what you purchased. BUYER BEWARE. I booked through Booking.com and didn't realize it would go through Priceline. Was surprised when Priceline popped up on my itinerary. Kept saying they would give a refund if I could get confirmation from the airline and then after talking to the airline...NOPE.

Two years in a row I've been caught with my pants down while visiting my son in NYC. Last year received notice the hotel I'd made reservations at had flooded, two days before arriving in NYC.
This year upon arriving in NYC, I get to the hotel I'd made reservations at via Priceline in June, received confirmation email at that time. It was a holiday inn. I arrive at the hotel in Brooklyn, to be near my 28 year old child. Imagine my surprise to find the hotel closed, call the hotel number, they are closed as they are now a homeless shelter, why thank you Priceline cause now I'm homeless in Brooklyn NY. Priceline's Customer Service USELESS, inept, not listening, no help, did not call me back in their 30 minute window, waited 2 hours. Called back same game no changed. Never ever ever again

Contacted priceline. They claimed because I was local. (Canada). I live 2000KM away in another province. Refused to do anything contacted Economy Rental cars. They explained limited due to long term rental. The agency bumped it to 3500km, still less than 88KM/day. They will charge me lots for excessive KM. Explained to bot Priceline and Economy that this is fraud. They pointed at each other and refused to do anything. What sane person can call 88KM a day unlimited. I made a very bad mistake doing business with either. Non refundable and a very important meeting, I had to take the car. Need an option to select less than a star.

Booked a room. Have for last couple years vip platinum.lol.! You pay same price as everyone else. Discounts.lol.! Get rid of third party parasites, then you will get a better price. Price Line screwed up my pre arranged booking and all they could do for my frustration is a 5% express deal discount.LOL! Already get that * ( supposed to anyways) after they jerk you around raising and lowering price by the hour and no rime or reason. Shop around

I went online and rented a car through priceline. I read all the info and followed the promts to reserve and pay for the rental. I received my confirmation email and pick up location. I had an issue with the location I was supposed to pick up the car at and called both avis and priceline and was told by avis that priceline had to authorize any changes. Priceline said that they wouldn't be able to make any changes because it "deal" I got was non refundable and no changes could be made. So now I have to pay for a rental car I never got. I will never use or recommend this P.O.S site to anyone

I booked a ROUNTRIP flight through Priceline. I realized that I had the incorrect time so I cancelled my trip within the allotted time of 24 hrs. Priceline booked me for 2 separate ONE WAY trips and only one was cancelled. I still have to pay for one way. That's TERRIBLE and VERY DECEIVING.