PricelineReviews 2,679

We booked a car rental through Priceline/Ace Car Rental. Paid for in advance. After we booked we read all the reviews with Ace and read where many, many people got to the pick up location and there was no car available. Also, Ace made them pay up to $500 in addition to the rental for other charges such as insurance (not needed). We called Priceline and they would not help. They said the rental was non refundable. We did not want a refund we wanted the monies transferred to another car rental service through Priceline. We asked a supervisor what happens when we get to Ace and no car is available (we are both seniors and my husband has a heart condition). They said we would have to call Priceline (in the Phillipines) at approximately 8 pm and they would see what they would do, had no suggestion as to how we would be helped. Totally outrageous that the United States has to contact the Phillipines to try to work out a situation at night with no guarantees. We have since booked with Budge to guarantee a car.

I found using this service to be more trouble than it is worth. I could not make a change I needed to make, there was no accessible customer service. Lot of effort for no real advantage. Use another service and avoid Priceline

The customer service is rude, when I got to the hotel I had to pay for parking which I did not know I had to pay for. Customer service told me that parking is not included in the price, I explained if I knew I had to pay for parking upfront I would of went elsewhere. Customer service was rude and said no because you already paid and we won't refund! Very rude and will NEVER use Priceline again!

Booked a car, paid 95% online, went to pick up the car, they refused my MasterCard, called Priceline and they said I cancelled the reservation and it was no refundable. I did NOT cancel, I wanted the car and they wouldn't give it to me. Customer service is less than a joke, all ESL and located in the Philippines. Kept repeating "that is not an option " in reference to my complaint. What a rip

I have used Priceline to rent a car many times and never had a problem. This time was different. When I got to rental desk there was a massive line of people waiting already and one agent. After two hours, I was still 20 people back and was in danger of missing the funeral I had come to attend. I called Priceline and they told me there was nothing they could do and couldn't cancel the reservation. I pointed out I was within the 24 hour window since the reservation had been made and they were not able to provide the service I had paid for. Still they couldn't help me. This is not the same Priceline I had dealt with in the past. They were just terrible.

Our flight was cancelled due to covid. Turkish graciously offered a refund. Priceline refuses to give the refund because we dont have the original form of payment anymore. (flight was cancelled more than a year ago and we dont have that credit card anymore). We begged for them to refund us any other way, to another card or by check and they refused. Inhumane awful service. Dont fall into using them

Before booking a flight I specifically asked the agent if I could change or cancel the reservation because of covid. The agent indicated there would be no problem. I had to change the date of the flight, and now they wont change it, indicating that It is non refundable and non changeable. Absolute liars.
Never deal with this company again.

Kiss your money good bye when you book with this agency. Their goal is to sweet talk you into putting in your credit card information online, upgrade your membership and quote you false claim about what booked. DONT EVER TRUST THEM!

The worst company to fly with. They change my flight to leave really late and fly back earlier. They charge you luggage fee to fly one way and another luggage fee to fly back I paid $80 in total. My friend got covid so she couldn't go on the trip so I changed the flight to another friend's name and their policy with frontier showed that they charged $75 dollars to do so yet they charged me $195 one way and $195 back. Mind you the ticket to just repurchase was $300. Total rip off will never use this company again.

We booked with Priceline at Royalton Riviera Cancun for a 7 night, kid friendly stay at an all inclusive resort. They offer their "Diamond Club" higher end rooms as an upcharge but its really crap. Priceline verbally guaranteed with us on the phone that for (2) adults and (2) kids the price we paid was confirmed. We called them 3 times before our trip to confirm and they still had no answer and said if the resort had a problem with it that they "Might" upcharge but that they didnt know. We arrived in Cancun at the resort and had to stay on the phone with them for over 2-1/2 hours just to try and cancel the whole booking and start over. We re booked at the resort directly and are honestly very disappointed and frustrated. Dont use Priceline and dont stay at Royalton! They both suck!

Wow I never write reviews or complain but this one deserves to be said so other people can avoid this pitfall. I normally book trips through Expedia and should've stuck with them. Priceline had some cheaper rental car options so I thought I'd give it a try, why not? On my first attempt to book a rental car ($600 total), when I clicked the "confirm my booking" link, Priceline's site popped up a box that said unfortunately the car was unavailable, please try another one, and proceeded to take me to the main page. No confirmation number, no reservation page, no email, nothing. Just boom, back to the main page. I figured the system had a glitch, and went ahead and tried booking again, and this time Priceline took me to the confirmation/itinerary page with a reservation number and everything.

About an hour later, I get 2 emails from Priceline with 2 DIFFERENT confirmation numbers. What the heck?! So I call the car rental service who says it can only be cancelled through Priceline. I then call Priceline and speak to customer service, and get transferred to a manager. She told me Priceline could ONLY cancel the 2nd reservation (the one I had all the info for...), and that there was a $120 cancellation fee. Even though I asked for an exception to waive the cancellation fee since the glitch was LITERALLY on Priceline's website, she said there was nothing she could do. So basically I thought I was saving because Priceline had some cheaper car options, but in the end I spent more time, frustrated energy, and paid for a dumb cancellation fee that shouldn't have happened. Priceline's policies are unreasonable and like other companies, they should definitely make exceptions for mistakes on their end. Needless to say I will not be booking through them again.

Tried to cancel a rental car for a trip that i had to cancel because of Covid. Long story short, Priceline says the cancellation on their site are based on agreements with the partners/vendors they have (in the case Thrifty). Pricelines site even has a link to Thrifty's site that shows the cancellations are ok and can be done. Priceline however that does not apparently have there own cancellation policy (I asked several times, they could not provide). Priceline refused to cancel the booking and show no concern for the customer.

If I could give zero stars, I would. I scheduled a hotel through Priceline in January 2021 for May 2021. I received no communication regarding my reservation. When arrived to hotel, it was closed for construction. All surrounding hotels state that they told the third party apps this was the case so they could inform their customers, yet I didn't get anything. We were dropped off on the side of the road with no where to stay for an entire week. Called Priceline, they were less than helpful. Trying to schedule us for items that were not even close to what we booked and no where near the oceanfront we had. But they assured us if we wanted to pay more we could upgrade some amenities. Uhm no, at this point I'm not paying for ANYTHING extra. So I assumed they were lying and just being lazy so I started calling around to hotels and actually booked a Nicer hotel than I had originally booked for the same amount of time and the same price. This was poor customer service and they did not even try to help. I am warning everyone I know on all my social media accounts not to use this service. 10/10 DONT RECOMMEND! Stay clear of Priceline!

We went to reserve a hotel the entire week. We got to the hotel and it was disgusting, plus they were charging us additional on top of having paid almost $300 online through priceline. We tried talking to priceline, which was an almost hour process. They would refuse to pay us back and tried to charge us the first day despite us checking in 2 hours early. They ended up charging my entire trip instead of the refund. This company is fraudulent and so are the many online companies with no physical buildings today. Do not reserve with priceline, and I wouldn't recommend trying their subsidary Agoda.com either just so your money isn't stolen.

I reserved a rental car from them and there is still 36 days until the trip. And they won't cancel my reservation. I just came back from another trip and rent my car from this awful fraud company and when I pick up the car, the car rental company charged me again. You always have to pay 2, even 3 times more than their listing price.

Horrible customer service and they did not honor the deal they promised. There was no resolution to the issue at hand.

They will not provide any changes or any customer service to assist you no matter what. Priceline simply suck. Pay more money elsewhere. Lesson learned.

I booked a car rental and indicated that I was under the age of 25. Hertz then says that priceline was I was over 25 and wanted to charge me extra. I took screenshots of the booking that clearly indicated that I selected the 21-24 age block, but they claim it was not in the system.
Complete Frauds.

Wished i had looked at reviews before using Priceline. Reserved a room through priceline on 4/03/2021 for 4/09/2021. Had to cancel for bad weather. Did that on the 4/08/2021. I have cancellation numbers from Ramada and Priceline and I am still waiting for refund, contact, whatever and this is 5/12/2021. I would not recomend Priceline for anything.

Priceline is the worst! I will never use this service again. I just so happen to call in to ask a question about my flight to learn that my and my entire party's flight to Jamaica was cancelled and rescheduled without any notice to any of us! We would have showed up to the airport with no plane to get on. Now I'm scrambling at the last minute trying to find a flight out with no help from Priceline and we ended up paying $406 for a ticket at this point because it was last min. I'm so pissed! Priceline said it was the Airlines responsibility to notify us and the Airline said Priceline has ownership over or reservations and was responsible for notifying us so in other words their passing the blame between each other. After waiting an hour on the phone with Priceline the representative ended up hanging up some how and never called me back to continue the refund. So I had to wait in line for a call back for the 4th time that day which takes about a hour. If they had any sort of customer service skills they would have gotten our party on another plane no matter what it took on their end so that we could make our reservations in Jamaica. NEVER AGAIN!