PricelineReviews 2,679

Priceline booked me a hotel in Port Arthur and it was the worst hotel dump I had ever seen. I ended up leaving that dump and going to Comfort Inn. Priceline shouldn't put their name behind hotels, if they hadn't visited or seen the hotels they are representing. True Value Inn and Suites. No phones in room or clock, two fitted sheets on bed, no coffee in room, spots on sheets, one bath towel, and he assigned me initially a room that hadn't been cleaned. It was the most terrible experience I had ever had. I was actually afraid to try and sleep in that room. No room service and I could go on and on.

I used priceline to book a flight for 5 people to Nashville. Due to severe weather warnings and emails from the airlines about delays and cancelations, we decided to cancel our trip and re-book for another date. I called priceline customer service to cancel the trip, everything seems great, they said I would get a full refund of $1800+ within 2 business days. Today I go to check that the right credit card is getting refunded and notice he only canceled my flights TO Nashville and not our return flights home! I called customer service again today and they are now saying because there is no "waiver from the airline" they can't refund my return tickets, they can only give me credit to use within a year. Problem is with this kind of service, we don't want to use priceline again! Plus their flights double in cost in a month and it will be cheaper to go directly to the airline at this point.

Service was absolutely terrible and not helpful at all. I purchased insurance because they recommended it only for the "insurance" to not cover when I needed to change my airport landing. Then I would be required to pay 200 dollars extra if I cancelled this flight or be stuck in an unknown city three hours from my destination. A rip off if I've seen any. Better off paying three the airline directly.

Worst service experience. Specially when the booking is to pick up from Buffalo Airport Dollar or Herts company as the representatives are same. Worst combination, ripoff, waist of your time. I gave the card from which I booked the car but the card was not good enough as it was a debit card AND NO WHERE DURING MY BOOK I WAS WARNED THAT NEED TO TAKE OR HAVE A CREDIT CARD WHEN I AM PICKING UP AN SUV. During my pickup representative with earbuds on told me I can only have sedan as I am didn't bring my credit card I was like ok fair enough will you adjust the price accordingly to Sedan he had no clue what I was talking about. As I was getting late I told him ok go ahead give me the sedan for the SUV price now he went inside spoke with his supervisor and told me I have to come back next day for the car. The representative had ego issues or something. Priceline customer care representative was also not
Very helpful or motivated to find any solutions but was happy to charge a fee and cancel the booking.

Redeeming credit for a canceled trip 12/31/21 due to catching COVID. Trip had been insured for $117.20 during original booking. After trying to schedule a trip with the credit for 30 min with an agent who told me there would be an additional fee of $30 on top of having already paid for trip insurance of $117.20. No reason given except there was a penalty. I escalated the interaction to speak with a supervisor. Kevin put me on hold for 5 min, call dropped. He called back and dropped again. Never called back. I then called and am now spending an additional 40 min trying to book the tickets with the new agent. Now she is telling me she can't book the tickets. I waited a total of 2 hrs 10 min to resolve this. And I was not even able to bundle a rental car or trip insurance for cost savings. I've been a loyal Priceline customer for years. After this horrible customer experience, I'll be taking my business elsewhere.
Of the 3 agents helping me, the first one seemed extremely confused. I hope you have the recording for that one. Kevin the "supervisor" seemed annoyed and apathetic. The 3rd agent was actually very professional and sympathetic. But, the system failed by not providing the basic features of the website. How can live agents contracted by Priceline to represent the company, take over 2 hrs to book a flight? And to not be able to mirror the same basic features of bundling flight/car rental/hotel as the phone app is a fatal flaw that costs customers... at least this one.

I booked a car for Jan 21-25, meant to book for Jan 22-25. I hadn't realized the wrong date was on the box. To make matter worst, Priceline's system did not pick up on what was about to be a systematic error. I was creating the booking on Jan 21, at around 9pm at night so the system should have realized an error was happening. No it booked. When I realized it had booked the car for right at that moment, when the actual rental car place was closed as well, I called in to Priceline Customer support for help.

She told me she could see how that happened. She told me to go ahead and book the reservation I need so that the next day support would see I had to rebook due to the error.

Here it is 4 days later and no refund yet. I contacted Priceline again and what a waste of time. I get an off shore support women with a really hard accent giving me the run around. Now I have to literally file a claim against them for lying and for trying to rob me of $170 for a mistake.

I followed their instructions to go ahead and book again so it could show I booked a new rental. Wtf is wrong with these crooked online middle man companies? I am about to write to the better business bureau next. It's criminal white collar crime what they do! During a pandemic stealing money from the public and then not having intelligent support agents to fix it.

Priceline is a scam, so many hidden charges. I was charged $610.64 at the time of online booking. Then again had to pay additional $765.34 at the counter.

Very slow to respond. The agent hang up on me without asking if any further questions.

I booked a hotel but due to covid19 symptom I didn't want to go. And yesterday from today Jan 19 another agent who helped me said I can cancel today with penalty of 1 day charge. I still have the chat and the screenshot. Today I talked to this agent named INEZ, this agent told me they can't do that and no refund due to policy when I point out the policy on the websites specifically saying I can cancel it with 1 day refund anytime. This agent just paste a reply no can do and hang up on me. What kind of service is this? And I have all evidences saying I can cancel the booking with 1 day penalty.

I booked a room and on the priceline website it advertised that it would have a pool, hottub, ect... Well we got there and the pool and hot-tub were closed, the hotel was extremely dirty and other advertised amenities were not available. The hotel said we had to go through priceline to receive a refund since we booked through them. Priceline confirmed that all these amenities were indeed not available even though advertised on their website, yet refused to provide a credit or refund. We said would be fine with a credit as just needed a place to stay for the night where the kids could swim but they would not provide either. Needless to say priceline engages in false advertising and very poor customer service. We never stayed in the room nor received services that paid for and they refused to refund or change reservation to a hotel that had advertised amenities. We ended up going through booking.com and got a great deal that way at Residential Suites!

I am so disgusted at how these people can rip you off and get away with it! I used priceline to rent a car with HERTZ. Hertz messaged me the day I was to pick up my rental with NO CARS AVAILABLE at none of their locations. I had to drive my car on that trip. PRICELINE CHARGED ME 39.00 for collision damage on a car THAT WAS NOT AVAILABLE THROUGH THE MERCHANT! THEIVES AT BEST!

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".

I was put on hold by priceline escalations department after the first name on a reservation was JOSE and it was suppose to be JOSEPH. They wanted to charge me $75 to put the "ph" on the end of the name and said it was an airline fee. I spoke with american airlines and they stated there wouldnt be a change fee. I was transferred from customer care and then spoke with the escalation department where I told them the issue and they put me on hold for 73 mins before I hung up! WORST SERVICE EVER

I booked a car rental and hotel through Priceline and had to cancel the trip. I called Budget to cancel the pickup so they knew I wouldn't be there and they canceled with no issue. I then called Priceline to request a refund and was told that my booking could not be canceled or refunded. When I canceled the hotel I was told by Holiday Inn that there was no problem as long as I canceled within 24 hours. Priceline however charges a 1-day stay to cancel within 7 days of the stay. So again, Priceline is refusing to refund money that is not being paid to the vendors. They're just keeping the money. Such a scam!

I made a reservation through Priceline for a rental car (with Thrifty) starting on Dec 27th 11pm and ending on Dec 30th on 9pm. When I got to the car rental office, after waiting for over 1h, I was told there were no cars left and to come back the day after. A shame. I came back on Dec 28th and picked up the car at 9.39AM as per receipt. I claimed a refund from Priceline for the part of car rental that was not honored; they said they reached out to Thrifty and they said there is no proof there was no car left on Dec 27th. This is ridiculous as systems can prove there were no cars left. They did not provide any refund and the customer service agent was just a shame. Stay far from this awful company unless you want them to steal your money.

I made a car reservation and never received confirmation details. I called Priceline the week of my trip to obtain the details for my reservation such as where and when to pick up the car. The man on the phone was incredibly rude (I thought he was having a bad day, but no they're all like that), and he refused to honor my reservation. He literally canceled my reservation and then also refused to give me a car rental for a different date or a refund. He instructed me to do a chargeback through my credit card and hung up on me. Months later, Priceline is disputing the claim with fraudulent and false information. They reported that I asked to cancel the reservation, which is untrue, I had to rent a car from somewhere else because they wouldn't honor my reservation. They also requested that I submit the rental agreement or invoice I received at the time of making the reservation, which is a joke because they know they didn't send me anything. Turns out, Priceline doesn't have the rental agreement or invoice either. Priceline submitted a screenshot of a website page where they entered in information to make up the details of a car rental at my same price, but they're idiots because the screenshot says at the top "Almost done! Enter your details and complete your booking now." It isn't even a screenshot of my car rental, it's all fabricated. I can't get my money back because they keep submitting fake and fraudulent info, numerous examples beyond the one above, and they scammed me out of $244.69. I called Priceline back and the man was just as rude as the last time I had to speak with a representative over there. He told me that I was basically a fool for filing a dispute because now I will never get a refund and that he refuses to give me documentation regarding the cancelation because it can be submitted to help my claim. He also hung up on me. Do everything you can to avoid this company at all costs. There are plenty of cheap car rental, travel agency, etc. services out there that won't scam you and steal your money. Go with anyone but Priceline.

I booked a trip and the flight time was pushed to the next day. Priceline did not alert me. When I called, I got hung up on 5 times and no one helped me change my flight.

I booked a room the monday before new years eve. Drove from Columbus after working 12.5 hour shift to find out the room was never booked by company.
The company representative was not sorry or willing to provide a discount seeing it was a holiday last minute probably they created.
I was offered a refund. Than over charged for another hotel buy this company. Yhe company representative charged $160 but online the room was $120.
The representative was not apologetic but more concerned to book another hotel. It was disappointing because I deal with this company often.
After starting the new year on a negative with this company. I'm now looking to do business with another company who has customers service on better levels.
It was late, disappointing, and unprofessional.
The money was already paid. To have me repay a full amount inconvenience my finances. The traveling was a Hugh waste of my time. Than to have no where to sleep. Wow... that's not a good way to start a new year.
Spoke to the representative about the problem that night because I needed a place to rest for the night.

I would never use PRICE LINE again, on December 27th 2021 I booked a room at SUPER 8 MOTEL in Spring Lake NC CHECK in date December 28th 2021, arrived to check in at 4PM
I had to wait 12 minutes for someone to check me in, I was informed by the GM he didn't have my confirmation # or my card # he proceeded to tell me, I had to pay $199.00 on top of what I paid to PRICELINE, I REFUSED, and checked into another hotel. Reservation#
*******782