PricelineReviews 2,679

I will NEVER book with Priceline AGAIN! They allowed the SLEEZY run down not fit for a animal to stay in Petersburg Hotel in Petersburg VA to scam me & ain't no telling how many others out of my money! I make reservations & pay in advance to stay there. I get there & SWEAR I'm in a bad joke from the ACTUAL look & conditions of this hotel compared to the pictures on Priceline's website. They tell me they don't have a room for me after sending me to about 5 filthy used uncleaned rooms. They tell me to call Priceline & tell them I couldn't stay because they didn't have a room for me. I call Priceline they gone tell me it's the hotels policy that no refunds be made. So me along with I don't know how many others booking rooms through Priceline at this sleezy bag hotel just to get there not have a room & be out of our money. I can't BELIEVE Priceline is backing such false advertising dirty rotten money taking scheme like this!

If you have to cancel for any reason you are out your money. If you pay later they will refund you but if you pay upfront, they won't change, modify or do anything to help. Avoid this company at all cost. They will not work with you to make any thing right, they repeat their policy and keep all your money. Will never use again. Think twice before booking and hope you do not have any issues arise that change your plans. The rental car agency said all they had to do was call them and give them a code and the rental company would have made the modifications. The managers and representatives wouldn't help.

My daughter, trying to save money, tried Priceline's "surprise me" reservation for a 3 day trip to Austin, Texas. They surprised her with a 12 hour layover in Dallas! She tried to call - they don't answer phones on a Sunday. Next day she called - sorry, you waited too long to call! Read the reviews! Deal with the airline directly.

I have used priceline in the past, reserve a car have a family emergency and cannot go on vacation. They refuse to credit me for the unused car rental. Poor customer care!

If I could give negative stars I would. I booked a trip through Priceline and also paid for the insurance just in case. My sister and I got COVID and of course, Priceline said they couldn't refund me and suggested I submit a claim through insurance I submit the claim. I requested some documentation that the insurance company asked for and now Priceline is saying they gave me a credit which I was not aware of this is very misleading I will never use Priceline again. STAY AWAY FROM PRICELINE!

Some genius at Priceline came up with the idea for customer service to be conducted by text, which would work if they kept the conversation flowing to some degree but that is not how it works... they ask a question, you answer and they take from 1-15 minutes to respond back. Why do they think that anyone has the time or patience to take care of a customer service type problem by only getting their attention for a few seconds every few to several minutes? The customer service representatives must be handling multiple customers at the same time. Maybe this looked good on paper but total failure in the way Priceline is executing it. My problem was my flight was cancelled due to weather issues. We talked to the hotel and they were fine with changing our reservation for no fee but had to be done through Priceline. However, Priceline would not change the reservation (by moving everything forward one day.) They wanted us to cancel and rebook which would be fine but the nightly rate was going to be $149 more per night! Hotel says no problem but Priceline said no way to do it except by cancelling and rebooking. It was less expensive for us to lose the first night's fee rather than rebooking. Thanks Priceline, you really took care of us... not!

I arrived late in the evening from driving all day to visit my granddaughter in Sacramento. I usually stay at the La Quinta because it's close to Davis Campus where my granddaughter attends school. I booked what I thought was La Quinta Inn, but a Aggies Inn came up I realized this wasn't what I booked so I called the Aggies and told them it was a mistake to please cancel it. The motel said no problem and canceled it, after 2.5 hrs. Spending back and forth with Priceline I was told that it would be refundable. I got home from my trip and Priceline still billed me for the first Motel. It's an act of god if you ever are able to actually get help from Priceline customer service.

Priceline rates the Grand Hotel in Fort Lauderdale as a 3.5 star hotel when in fact they are transient hotel not worthy of 1 star, Priceline offered no resolution in this matter and told me I was SOL

I spent a day and a half trying to book a trip with them. Kept hitting snags.
Customer service- abysmal. Chat is total waste of time. They keep switching you to different chat lines. Basically all say "I don't understand your question no matter how detailed you give the info.
Finally able to put in trip. Everything looked good. A few minutes later we get "the flights you've chosen are no longer available ".
Tried one more time- same thing.
Booked with another company- 1/2 hour later booking complete. No issues at all.
I would never even try to use this site again.

I recently returned from a trip using a rental car from Miami - Orlando (2.18-20.22) when returning from a cruise on the morning of 2.18 and I am truly disappointed and feel cheated from my experience. To start I was trying to reconfirm my reservation with AVIS Rental Car via Priceline on 2.7-2.12 prior to my vacation starting on 2.12 and spoke to multiple representatives: Neil, Alex, Oscar, Henry and a supervisor Vanessa.

I was bounced around multiple people and hung up on by leadership during this time trying to reconfirm my AVIS rental via Priceline since there was nothing they could do nor find the reservation through their system, when I was told to call Priceline. Which I did from the contact provided in the confirmation I received from Priceline. Once called I was only able to connect to one person with Priceline name William who told me that there was nothing Priceline could do as well and redirected me to AVIS.

Needless to say I was not able to resolve my issue which was just to just reconfirm my rental prior to leaving for my vacation. Come the pick up time and date, I was transported to the address on the reservation email which was 309 23rd St Suite 100a Miami Beach, FL *******. Which after a half hour drive the building said AVIS but looked abandoned with all doors locked. I found an AVIS around the corner by luck with the building showing no direction to that location which was not the information that matched what I was given from Priceline.

When I got to the alternative AVIS location the desk agent for AVIS did not have any record of my reservation but found a Priceline reservation that was cancelled two weeks prior which matched my information. In which he found that the reservation was cancelled on the Priceline end. So instead of paying the $209.55 that I had agreed to pay; but had to create a completely new reservation through just AVIS at the cost of $545.79 which was a $336.24 increase to what was being anticipated just to continue with my vacation.

Will not be using Priceline again; better off going through actual rental car company.

I bought trip protection, had to cancel due to COVID. They sent me an email how to reschedule a flight, but then they wouldn't let me use the vouchers that the email promised me and told me to call the airline directly. When I called the airline, they said Priceline never notified them that the flight was cancelled so it was a "no show" and there were no credits for the flights. They told me that Priceline needed to fix their screw up, and show that the flight was cancelled and then reschedule. I called Priceline 4 times to get this resolved and the airline 3 times and still nothing helped. And now Priceline won't return my calls. This is ridiculous! I would never book with Priceline EVER AGAIN!

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couples weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not. I have since received the new dates and attempted to rebook but have been told I will not receive the refund as the initial check-in date has passed and I have been listed as a no show, From my standpoint I have followed through on everything I was told I needed to do and am not out about 276$. I would greatly like my money back as this was not my fault as the customer and I followed through on what the Priceline representative said I needed to do in order to make use of the money spent on a service I did not ultimately receive.

I made a mistake and clicked on an express deal I immediately called customer service and offered to pay the additional money for another room of course he wouldn't allow me to that. There has to be some room for human error!

So Priceline says you can cancel the reservation but then when you try to do so they do not refund your money. They lie and they steal. I've contacted my credit card company and hopefully they will not pay. But I have a feeling they're going to try to make a hit on my credit report for not paying a bill but it's a bill that I canceled that they are still charging me for. Do not ever used priceline and please tell all your friends never use priceline they cheat and lie and steal from you. It's customer no service.

They did not send information to the United per United representative to United Airline so I had to pay additional $300 to get on the plane

I am disabled and unable to drive. So when I made the reservation I did it under my fiance name and used my card information to pay. When we went to pick up I was told that the reservation had to be in the same name that was on the card and on top of the 406 it was going to be a $250 deposit but couldn't tell me why they needed it. After being on the phone with customer service and getting no where I decided to cancel my reservation. The transaction was pending until this morning when it finally posted to my account. When I called to see why they still took the money out they told me they have not received confirmation from the rental company yet and that it can take up to 10 business days to refund my money once they get confirmation. So I'm out $406 and stuck thousands of miles from home with no transportation. Guess this is what I get for choosing priceline instead of booking.com. I will never use priceline again and suggest you don't use this website and tell all your family and friends not to as well.

I asked for assistance due to using Priceline for a hotel for work. I paid $230 and when I got the receipt for reimbursement for work it showed $211. So I was only reimbursed $211. I reached out to Priceline and here was their response (copied and pasted)

The hotel's front desk should not have given a receipt and shown you our rate. It is a specially negotiated rate with the hotel that is normally not available to the general public. We receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitively. The difference is our profit margin. This is normal with any travel companies that books high volume of rooms on their websites. This includes our travel partners, and our competitors. We do not want that to happen and sorry for the confusion this has been to you. We are not able to refund the difference in rates.

My son a flight to attend his grandmothers funeral. Which he missed due to the flight being canceled. It was canceled due to mechanical issues. However Priceline has not issued a refund. Delta did their part but not Priceline. This been going on for over two weeks. I have filed a complaint with the BBB and will never use Priceline again!

OK, I know I signed on to a nonrefundable car rental with Priceline, then my situation changed. I was told that we would be picked up at the airport and did not need a car. We are a Church and cant afford to waste money. I spoke with customer service and they would not bend. Most companies at least try to be flexible, but not Priceline! Bye Bye Priceline!

After booking on their website the hotel was three hours from the airport where I landed! The car rental is at seven hours drive from the airport!
I called them booked another hotel through Priceline. After many calls they didn't provide refund for the first hotel reservation saying they couldn't have the hotel to approve it. It wasn't my mistake neither the hotel. But, that how Priceline function if there's a problem with the reservation it's the customer and the hotel problem! They just take money from both.