PricelineReviews 2,679

Kayak sent me to priceline. Often I book on the airline itself but I said "why not just do it on priceline." I found out why. Virgin Australia has various levels of tickets... saver light, saver, etc. Priceline did NOT distinguish or give me a choice, they just put one of my legs on saver light and one on saver. Thing is, the saver light has no baggage option (and carry on is a max of 15 pounds... I am traveling from the U.S. I need clothes, etc.). Neither priceline or the airline would do anything... well for a $80 x 2 fee they would. So instead of paying $10 for saver with baggage I am paying $35 x2 to be able to take luggage.

We used priceline.com to book one of their "make a bid" hotels. We entered the dates and found out where we'd be staying. However, due to an emergency, we had to change our dates of travel, but priceline.com was not very helpful with this situation. We were allowed a one time only partial refund on our original booking, but this will never be allowed again, we were told. We were also charged a penalty fee which could be applied to a future booking. However, we will be using Hotels.com or a different booking site from now on. No more priceline.com for our family!

If I could give priceline a no star or negative 5 rating, I would. I named my own price on a mini-van for a week about a month ago for $324 and some change for 8 nights. Basically $30 a day and some tax. Pretty good deal. I went tonight to pick it up from the airport and remember I had paid for it a month ago with my debit card. I knew I would probably have to give some money for a refundable deposit. When I get there(Avis), they don't accept debit cards. I don't use credit cards. I clearly filled that our on my booking of the van and it said nothing about needing a credit card. Avis guy was real sorry that he couldn't do the deal. Really not Avis' fault. So I called priceline and they said they could do nothing to help. I lost it! I went back and forth with them, finally got them to refund my money, I might get it back in a couple of weeks. Who knows?! STAY AWAY FROM THIS COMPANY!

I have to agree with the majority of the negative views of Priceline. I had a hotel reservation for 3 nights that could be cancelled the day before by 12Noon... BUT, I only needed to cancel the last night and I called after 12Noon the day before arrival... No where did it say I couldn't change the reservation. I did not do my homework, I found their customer service anything but helpful and will not be using Priceline again. And, it turns out the Priceline price was only a few dollars less than the hotel rate with my AAA discount. Buyer Beware!

DO NOT USE THIS SITE for YOUR TICKET!

This is basically is irresponsible.

I purchase the ticket on their website. Few days before my departure, they sent me an email saying that my flight has been modified. They moved my return day one day ahead but will arrive two days later than original flight.

Since I have all my trip planned and I was going for another connection once I returned. Therefore, I cannot take such flight. I called their customer rep. At beginning, it since that they are willing to help. However, things didn't work out and they are not willing to provide additional help.

After 5 times of calling from international location and spent more than 200 CHF on the phone as they put you on hold for so long. I told them nicely that I would like to have issues solved as soon as possible. All they said to me is that '' You have to call airline by yourself''.

I called airline and airline told me that priceline is the booking agent and they have to take care the issue for me. I have to call back to priceline my 6th time and they are unwilling to provide help.

The most unacceptable thing is that there was an agent called ''Ron'' or something. I was complaining to him and he puts the phone ASIDE. Then, after few hello? And then he picks up the phone again telling me that I have to call the airline by myself.

I explain to him that airline company told me exactly the same thing. He said that he could not help. Therefore, he put me on hold for another 30 mins. As a result, I request to speak with his supervisor. I was on hold again for 40 mins before I reach the supervisor.

Until the issue solved, I spend more than 200 CHF calling them and being treated like I am a trouble rather than customer. I have to demand the supervisor to call the airline company to solve the issue. Besides the unwillingness from their side, there were too much pressure and time not well spent.

Now, the problem comes again, their website did not update my new schedule for few days. Once the schedule is updated, the problem is still there. In another word, the previous time and money were spent for nothing. Issue is back to square one again.

I contact there online support, all they said was either you call us again or call airline company. I will have to call airline again this time. But since priceline cannot help you, I would strongly recommend everyone who want to use this site should have second thought.

If things work out for you, that is great. However, if your schedule been modified and want to contact them for the help. I believe there will only be additional money and time cost for you while their customer rep treat you like you are nothing.

We entered in the name of the city we wanted to stay in, and found a very discounted rate at what appeared to be a nice hotel. Come to find out, the hotel was 10 miles outside of town. We called to switch reservations and ask for a hotel in town, since staying IN TOWN is obviously what we wanted. We were told that we could not cancel or switch to a different hotel, even though, their site was completely misleading as to where our hotel really was. We spent time on the phone with Serg, who said it was impossible to cancel and that he was the highest level of representative we could speak with. He advised us that the hotel was in the "shaded area" and it was not their mistake. He also told us to log onto the Priceline.com website and fill out a form, so we did while still on the phone. After that, I grabbed another phone to call the hotel to see if they could help. They confirmed that they indeed were outside of town, and told us to have priceline (Serg) call them and they would help cancel. Immediately after speaking with the hotel manager, Serg was magically able to cancel. Also, because I filled out the online form, Joe began to e-mail me. He also advised that the hotel they found us was in the "shaded area" that we requested. In the "shaded area" and in the actual town are two completely different things that these representatives do not understand, and don't really care about. After a couple e-mails with Joe, I asked for contact information for a supervisor. I was again told that who I was speaking to was the highest level available. He had e-mailed me a few times and got my name right, but then he addressed me by another name, and even called me to leave the exact same message, regarding the "shaded area" on my cell phone. Basically, do not book through priceline.com, even the hotel that helped us cancel said this! And the representatives will feed you full of BS, give you the runaround, and clearly do not give a hoot about their customers, or the quality of service they provide.

Pirceline is the worst worst booking website ever!
It was the first time I tried the foolish name your own price. I didn't know what really happened. They couldn't accept my price, so I had to add different choices and add price. I was so confused. When the booking succeeded, I found that they also added the taxes, and the price was even more than regular booking. I called the customer service. They said that it could not be cancelled. I have pleasant cancelling experiences with other websites. All other websites can cancel booking, except damn Priceline! They say name your price, but never accept any price that is lower than regular booking price. Priceline is just cheating! Pirceline is the worst booking website ever! Never go with Priceline!