PricelineReviews 2,679

We used priceline for a Hotel. Guest Inn in Nashville. The Hotel was nothing like the "comparable hotels". It was dirty, the toilet was broke, holes in the sheets, stains on the carpet, no hot water and no maid service.
To make things worse, the hotel even charged us a second time and still hasn't fixed it. I will get it fixed through my credit card company.
Priceline did very little to help and shouldn't do business with hotels like this.
Buyer beware. All Priceline wants is to make money and not deliver quality.

I've been using them for about 10 years & always save something. Mostly on hotels, but I've gotten great deals on rental cars too. I spent 2 nights at a Park Inn by Radisson this week. The hotel web site wanted $116/night. I did the name your own price thing. Priceline suggested I bid $89/night. I took a chance & low balled them with a bid of $49/night & was awarded the room, at a savings of $134 for a 2 night stay. I don't always get such a substantial savings through them, but when I do it keeps me going back. Besides, Kaley Cuoco is hot as hell!

In summary, I cannot get a real customer service employee of Priceline on the phone to help me, just people who do a fine job a reading scripts. Any company who cares about customer service and the way they are percieved would at least consider my situation and have a discussion about it instead of having contractors read me a script that doesn't quite apply to my issue. Because of the bad experience with PRICELINE and my wasted energy, time, and money I will not reccomend anyone book through them, unless you don't mind risking booking / payment issues that may never be resolved.

THERE IS 2 CHOICES TO PICK FROM WHEN BOOKING ON PRICELINE FOR THE NUGGETT IN RENO. 1. IS 39.00 FOR THE BASIC NON UPGRADED ROOM 2. IS 52.00 FOR A 500 SQ FOOT ROOM AND MOUNTAIN VIEWS. I HAPPENED TO CALL THE NUGGETT TO ADD MARCH 7TH. WE WERE COMING A NIGHT EARLY. I WAS INFORMED ALL OF THE ROOMS ON THE WEST TOWER WERE THE SAME THERE WERE NO DIFFERENCES BETWEEN THE 2 ROOMS AND 2 DIFFERENT PRICES AT ALL! AFTER 3 PHONE CALLS AND SPEAKING WITH JASPER HE CALLED NUGGETT AND WAS TOLD I WOULD BE IN THE ROOM I PAID FOR. WELL YES THAT IS TRUE I SUPPOSE BUT THERE IS NO DIFFERENCES BETWEEN THOSE 2 PRICE POINTS NO DIFFERENCE! I THOUGHT I WAS PAYING FOR A ROOM A SLIGHT BETTER. IF I WOULD HAVE PUT MY DOT ON 39.00 I WOULD HAVE GOTTEN THE SAME ROOM. TOTAL SCAM I WILL NEVER BOOK A ROOM WITH PRICELINE AGAIN. I AM VERY LEARY OF THEIR SITE NOW. AND THERE CUSTOMER SERVICE. OVER $13.00 I HAVE A VALID POINT AND QUESTION. WHAT IS THE DIFFERENCE? NONE! MY SISTER IN LAW ALSO BOOKED THE SAME ROOM AND SAME PRICE AS ME SO WE BOTH WERE DOOPED. SHE WILL NEVER BOOK WITH YOU AGAIN EITHER. I WILL ALSO BE LEAVING A REVIEW ON LINE SO OTHER PROSPECTIVE PURCHASERS CAN BE AWARE AND MAY TAKE THE STEPS TO CALL THE HOTEL TO VERIFY THE INFORMATION ON YOUR SITE. EXTREMELY DISSATISFIED.

I booked and paid for 3 days at a hotel in Alabama. When my stay was over the hotel slid an invoice under my door. The balance was 0 but the price paid was $50 less than what I paid Priceline.
Priceline "Best Price Guarantee" is not applicable to customer service because "rack rates are not considered for this claim" and I should have called before check-in.
Obviously I could not call before check-in so the "Best Price Guarantee" is for marketing purposes and not meant to be used for legitimate claims.
In my opinion the hotel made a mistake by showing my their price and Priceline gets as much as they can from the customer - guaranteed.

First of all, I try to reserve a room/flight online and have issues, when I contact their customer service# I'm told my booking went up by $50 and that's because their travel rates are constantly changing. Ok, fine (even though is was within 5 minutes ago). I receive my credit card statement and I'm charge the higher booking fee and the one that's-$50. I am outraged, I call... come to find out I was booking with a "Online Reservation"company as well as Priceline. How did I book with another travel site, off of Priceline's website? Both travel companies are not allowing me to cancel without charging me fee's, this is total BS!

BEWARE if you are not in the U.S. We reside in Canada and used Priceline.com to book a CANADIAN hotel. There was no currency type on their website so we assumed the price quoted was in Canadian dollars. The same day that we booked we noticed a charge on our credit card for a higher amount to Priceline. Only when we printed the receipt for the hotel did it indicate U.S. dollars. When we called Priceline we were informed that we were unable to cancel the reservation. We find this very poor customer service, and shoddy business practices. We are now planning a 50 day trip to Europe in the Spring. We will definately NOT be using Priceline.com for any of our plans