Pretty Little Thing

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Pretty Little Thing

prettylittlething.com
casual, preppy, streetwear, general womenAge 13-18, 19-25, 26-45
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From the business

Shop the latest women's fashion at PrettyLittleThing from ?4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.


prettylittlething.com
UK
Pretty Little Thing is part of Boohoo Group
Founded in 2012
Clothing item from Pretty Little ThingFashion apparel by Pretty Little ThingMerchandise from Pretty Little Thing clothing linePretty Little Thing fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: $7.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed and have all the tags attached
Return Cost: $6 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, petite & short, plus size, maternity, tall
Available Sizes: Women's (XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Pretty Little Thing?
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Pretty Little Thing Reviews Summary

Pretty Little Thing has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pretty Little Thing most frequently mention customer service, poor quality and delivery date. Pretty Little Thing ranks 1921st among Women's Clothing sites.

service
300
value
288
shipping
297
returns
264
quality
278

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Massachusetts
2 reviews
1 helpful vote
Follow Catie O.
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I'm a size 6 or 8 usually, depending on each store's individual sizing. I read that that PLT ran small, so I sized up on a sweatshirt dress I bought, but got my leggings true to size. Not only did the leggings not look like the photo, they were also made of a weird t-shirt material, and were WAY too long and too big, despite ordering my size. I would never wear them. The sweatshirt dress was a pretty color, but it just didn't fit right (was too short to call it a dress, but too big to be a cute sweatshirt to wear out of the house). I wear the sweatshirt to sleep, and donated the leggings. Seems too risky to order anything else from them.

Date of experience: July 24, 2017
GB
7 reviews
5 helpful votes
Follow Emma G.
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Nothing negative to say
December 1, 2016

Ordered some clothing nice and easily and used the handy Click + Collect delivery option.

Two out of the four items were lovely, and the other two I sent back for free (due to not suiting me) and got a refund with no issue.

Date of experience: November 29, 2016