I ordered from PLT on the 4th of August 2019 and got my items on the 13th. Really long shipping from the UK to Australia. I got the Yellow Crinkle Scoop Neck Bikini and it fits like a $#*!. My boobs are literally falling out of the top and I am very tiny in the chest area. Very off with the sizing and you shouldn't expect to check the sizing chart based on what size you already own. They should all be the same. Also the straps are SO TINY and i can't even lift my arm up. Also, i have to pay $9.50 for return postage! Definitely not professional and they obvi don't care about their about their customers because if they did they would pay for return postage. DON'T BUY FROM THIS SITE.

I got a dress but in the wrong size (14) instead of a (12) but I noticed they don't change the length of clothing. The model was 5'7 it was at her mid-thigh I'm 5'2 it passed my knees, (obviously.) I'm not plus size but I'm thick. But still I thought okay they only make clothes for taller plus size women? What about short plus size? Everything will just be long asf on you.
Another thing it's like they lie about the material it's made out of, ladies check the product description I was looking through a few items of clothing they'll show "silk satin dress" but also say "100% polyester" I mean nun wrong wit wearing a lil polyester but still WTF PLT is expensive & I'm paying all this money just for "POLYESTER" like what is the material?
But the shipping took 3 days with express and return was good they refunded my money, I forgot how long it took tho.

A complete waste of money! You can find what they sell on AliExpress for a quarter of the price! The dresses are so falsely advertised, it is paper thin and impossible to wear in public without looking ridiculous! Sizes are totally off! Bathing suit was tiny and the order was for a size 10! Doesn't even cover a body part! They make it so difficult for refunds please reconsider before making a purchase! It will not be at all what you see on the site! I've also order over 8 Items and was not satisfied with one!

Worst refund policies ever! Not only did i received a deffective item... sawn completely wrong but from checking the size chart what i received is definitely not a small! An 8 year old child would fit in what i received. I called customer service twice asking for a simple swap of sizes and a switch of my deffective item, they told me i had to ship it at my cost and reorder! You call yourself an online business? Returns and exchanges should be free of charge. Lastly the material is cheap and nothing like pictures...

DON'T BUY FROM THIS COMPANY THEY HAVE BAD CUSTOMER SERVICE AND THE RETURN POLICY IS TRASH! I ORDERED A COUPLE OF ITEMS IN MAY AND IT TOOK A WEEK FOR IT TO BE DELIVERED TO ME IN CANADA FROM THE U. K. I WANTED TO RETURN THE ITEMS BECAUSE THE CLOTHES NEVER LOOKED THE SAME ONLINE AND THE SIZING WAS A BIT OFF. FIRST OF ALL, I PAID $10 FOR MY ITEM TO GET SENT BACK TO THEM, WHICH ISN'T A BIG DEAL FOR ME BECAUSE IT'S ONLY $10. I JUST KNOW A LOT OF POPULAR ONLINE STORE THAT OFFERS FREE SHIPPING ON RETURNS WHICH IS NICE. IT TOOK 2 DAYS FOR MY ITEMS TO BE RETURNED TO THERE WAREHOUSE IN TORONTO. A WEEK WENT BY AND I NEVER RECEIVED A REFUND ON MY CC OR A EMAIL STATED I WOULD GET A REFUND, SO I DECIDED TO EMAIL THEM. THEY SAID TO ME IT WOULD TAKE 20 DAYS FOR THEM TO RECEIVE MY ITEMS AND THAN THEY WILL GIVE ME A REFUND. THAT IS RIDICULOUS BECAUSE IT ONLY TOOK A WEEK FOR THEM TO DELIVERY IT TO ME. NOW IT HAS BEEN 15 DAYS AND STILL NO REFUND. I AM CALLING MY BANK TO MAKE THEM DEAL WITH THIS!

I was soooo excited to get my first package from PLT! When it arrived, one of the items was completely different from what was picture, a WHOLE different style of bikini. The quality in the top of the bikini was awful, there were strings fraying from the tie, to the actual triangle top itself. The strings were about 6 ft long, I honestly felt like the suit I got was a damaged/wrongly made suit that they had incorrectly packaged and sent to a customer in error. SUPER dissappointed. I went to the refund page, and was then informed you have to pay 7.35 for shipping the WRONG product back. Def won't recommend to my friends, or order from ever again. Bummed with this all around.

HOLD UP - Listen to this one, ladies!
Short story? Sexiest bikini ever, professional customer service, fast shipping, and unbeatable pricing.
Long story short: I was super hesitant, being a 1st timer on the website, from all of the scam reviews around. And yet I was seduced by a collective concoction of a breathtaking lizard print underwire bikini, which is now selling out quickly, and an amazing on-site sale. I encountered a glitch, and upon reaching out to customer service, was promptly responded with clarification, and was sent superb set! The whole beach was mine :D I got compliments upon compliments and was helped by Kristy in customer care - if PLT Management comes across this review, please send her warm regards! Very professional company and the sizing was on point. Going to be going back in for seconds! You won't be disappointed, fashionistas ;)

I made an order on their website as they were currently offering 40% on the homepage with the code "DOLL40". The code kept saying "invalid" even though there was about 1 hour 30 minutes before it was going to expire based on the timer.

I processed the order and messaged them on Twitter immediately, and even provided screenshots to them to let them know the issue with the coupon. I was given the run around saying they were unable to do anything after an order was placed even though it was their fault. They even mentioned that the coupon not working was a "known issue". It's a known issue, yet they are unable to write their wrongs right. It is unfair and it is bad customer service to hold the customer responsible for an ERROR on the brands part.

I'm very disappointed with how they dealt with this issue. As the customer service was not satisfactory, and they did not trying to do anything to make sure the customer left satisfied and their issue was resolved in the best light, I would not recommend shopping here.

I made a large order with Pretty Little Thing which they told me had been sent in two parcels. I contacted them as I had only received one parcel, and the tracking number they had given me had the wrong address attached. They are adamant - each time I message them I get a response from a different person who seems to not be able to look at the previous messages that have been sent - that both parcels had been delivered, but are too stupid to realise that one parcel had been sent to a different town. They keep asking the same questions like a broken record. My purchase was over $400. They have the worst customer service I have ever experienced and I do a lot of online shopping. Tomorrow I will be getting a Statutory Declaration signed by my local post office as proof.

I Have had an awful time with Pretty little things I bought an item for my girlfriends birthday off this site the jeans weren't what they looked like so I returned them but other items bought were not returned because they were okay so the jeans only cost 40. I returned on the 2/8/19 and today is the 4/3/19 they first claimed I never returned them so I sent an email with the photo of the parcel connect receipt, then they said they'd refund me on 10/2/19 within 3 days so a week passed I got onto them again and they claimed they refunded me on the 8/2/19 when I showed them my statements and my bank transactions with no transaction at all from them and showed them other transactions around the dates them claim they refunded me, now I won't be getting any refund because any company who goes through this effort to not give someone 40 should be nearly awarded for the lengths they've gone through to withhold 40 from a customer, I'd just advise anyone using Pretty Little Things In future be very careful because this really was a strange experience MandN direct boohoo JDs Sports and Pro Direct would never give you any kind of issue like this I find it hard to believe what they've actually done here for such a small profit if I could give less than a 1* review I would Be very careful

My order got cancelled by Prettylittlething because of product unavailability, i already paid with Paypal.At my Paypal-Account then was showing 15,6 to little refund. After about 1 month of mail correspondence with customer service (i can't share other customers experiences about customer service ignoring me, they always replied after at limit 1 day and thats the only positive fact about the whole experience) and correspondence with Paypal's resolution center in an opened dispute at my Paypal-Account, where PLT was accusing Paypal and Paypal two times denied my claim, saying that i had to contact the seller directly, i informed PLT that i was going to make a complaint at italian "Polizia postale" which is the italian police for online fraud. Being only a coincidence or not, the next day the missing 15,6 were refunded. I here give two stars because of the fact that the missing money was refunded and to honor the (in my opinion) fast replying customer service. Considering that i had to spend time and time again for about one month proving that either PLT or Paypal made a mistake, 1 star should be the real valutation.

My 14 year old daughter ordered some items from you pre-Christmas. She paid, and I beleive you shipped the goods using Hermes. Hermes stated that the items were posted through the letterbox. (They weren't).
So I hear you say "Its NOT our fault"
Hermes Say we delivered it. (they didn't) it's there fault and they lied.

My daughter is upset as she lost her money, her pocket money, saved up over months. It definitely isn't her fault!

If you need to use the world's worst courier to make a profit, you need to stop selling on line. The decision to use them is yours.

So for the sake of a £30 pounds turnover of goods, at a margin to you of £6, you are going to lose a customer forever. If my daughter were to spend say £150 per year with you over the next 30 years you would turnover 54K.

Pick up the responsibility here and sort yourselves out. Pick your fights with 18 year olds, Not kids.

Needless to say I will give her the £30 back, and instruct her never to shop with you again. Please sort this mess out.

Prettylittlething.com destroyed my Christmas. I ordered $200 worth of clothes on December 9,2018 and got a delivery date for December 19,2018. I sent an email and on December 22 I got a refund on my shipping and a reply email saying the Christmas presents that I ordered wouldn't be here until December 30. This is the only place that I've ever seen charge shipping on such a large order and didn't even notify me that there were delays. I will never order from this place again.

My teenage daughter buys slot of clothes from here and has done for the past 2 years. I thought they were great until I started chasing a refund and discovered that I was still owed over £400 for unpaid refunds some over 6months previous even though I received an email saying they'd refunded me. Please check all your refunds have gone into your bank/PayPal account because mine didn't! After confronting them on Twitter they tried to deliberately confuse me and fob me off basically and delay. I seriously think they have a delay/don't pay policy and hope they get away with it. KEEP ALL YOUR RETURN POSTAGE RECEIPTS as proof because you'll need them.