I needed help cancelling an order because of an accident. I reached out to PLT and Jamaica kindly assisted me with what I needed.

Thank Ikra B for assisting me in tracking my package more closely! I appreciate all of the help I received as it pertains to my shipment issues! I hope to receive my dress soon to show it off!

After seeing all my friends wesr this brand, i decised to make a purchase. After i made the purchase i noticed that the unit number for my apartment was missing, i reached out to PLT on WhatsApp and to my surprise they answered back pretty fast and was able to solve the problem. Ikra B was amazing and really fast and great response and customer service.

I didn't receive an email about my order so I contacted PLT and an agent named Jamaica helped me within minutes and reassured me that's everything was ok I just entered my email address in wrong. She gave me all the details I needed. So polite and efficient! Thank you! X

One of my products came smashed and instantly the team sent out a new one free of charge, all i was expecting was for plt to change their packaging on fake tans but they went above expectations x

My order delivery had few issues and came late, contacted PLT and Umar A replied within 1 hour and refunded my delivery charge and made me feel better about the order. Thanks PLT!

I ordered a dress and it was faulty, but thanks to Umar A who helped me to get a replacement! Really appreciate his help

I got excellent service from gill! He was very kind and answered me really quick! And I like the idea that you recycle clothes! Thank you

I had a problem with one of my orders and was worried about what to do, but I spoke with Umar A and I had great customer service and made everything easier. Really helpful and was very quick with replying!

Had a faulty playsuit and in my first message I specifically asked not for a new one as the occasion has passed. I wasn't listened to, until Umar A had replied and processed a refund straight away and a discount code.

I purchased a set and I paid express shipping. My package failed to arrive on time. I was at first refunded for the shipping then ultimately for the entire purchase. As a courtesy, I was offered a promo code for my troubles of 40%. There's currently a 40% off sale so I'm not getting much of deal here. Offering me it was actually an insult.

I was having trouble with an order I made and Caitlin really helped me out and sorted it super fast. I shop with PLT all the time and I was really happy with the experience.

I realised I had ordered two of the same thing, and the girls were able to help me by saying I could either return it when I receive it, or cancel the whole order. I'm a bit annoyed I couldn't just have the extra item removed but they did what they could to help :)

Contacted PLT about a return I'd made - they sorted it really quickly (and late at night!) No complaints whatsoever from me, Umar A was a star. Thank you

Such a great customer service from Jamaica and melody! Got a response straight away and helped with my mix up and overall so friendly and polite girls! 100%! PLT is a hit or miss and most of the times my experience have been a hit! And great customer service tops it off!

I love plt so much it's the only place I ever shop from - literally!
I love the massive range of clothing, shoes, beauty & accessories.
I had one problem with the shipping which was just a customs issue (not plts problem) and without me even asking the customer service team refunded my shipping costs immediately! Thanks so much Jamaica & Melody! X

I love pretty little thing my favorite clothing site. I was highly disappointed when my order failed due to you guys. But I still appreciate the help.

Needed to locate an item that hadn't arrived the delivery date it stated which I paid extra for and contacted them immediately and received and apology, tracking info, when it was going to actually arrive and a full refund from extra shipping cost I had paid for. Nowman was very helpful and still gladly a faithful PLT customer.

Excellent customer service and quick replied to any queries, shipping was quick and the clothing was nice

I loved my service! Ikra B helped me with my order mix up and was amazing I appreciate the help and the accommodation she made for me,