This has been the worst purchase I have ever made. This was actually my first time ordering from them and this will absolutely be my last time. I placed an order around April 25th and I received my package on May 7th. That alone should have told me something was wrong. When I finally received my package after almost waiting about two weeks, everything I ordered was too big and the material was bad quality. I ordered a size 18 in each of my items but when my package came everything was a size 24. So I contacted customer service and whoever it was that responded had an attitude. She told me the sizes are based on the UK and I explained to her I live in the US and on their website it doesn't say UK sizes only everything is displayed as a regular size. So I informed her that I would like a refund and she told me they will give me a refund but if I wanted to change the size I will have to reorder each item over again and on top of that I had to pay a $4 return fee to send the items back to them when in reality it was their fault. Please do not waste your time ordering anything from this website!

This was my first time buying anything from pretty little thing. I bought two pairs of sweat pants and a necklace, since their sweatpants have such great reviews. And the bag came almost completely ripped apart and had tape all over it. When I opened the bags the individual bags for the sweatpants were all ripped up, nothing was properly packaged. And my necklace was all tangled up. Despite this, I still tried on the pants. Both sweatpants felt cheaply made and did not look like the picture on the website. I order both in a small, but they were closer to a medium. Overall, I wouldn't recommend this brand to anyone for any reason. Please stick to other stores.

So... I ordered 3 items: two pairs of high waisted jeans(size 14), and one pair of sandals(size 8). I received size 18 in jeans and size 6 in sandals. The odd thing is that all the items fit. The problem is: they are not cute nor are they the sizes that I ordered. I am currently pregnant and I purchased the items to fit me after the pregnancy, so its crazy that the jeans come up past my pregnant belly which means that after pregnancy these jeans will be extremely big. Im not sure what to say about this company except: Beware.

If you are looking for jeans more on the sexy side try Fashion Nova( but be careful with them too because they can be a hit or miss)

Ive attached pics so you can see the false advertisement for yourself

Guys please don't buy from these people! They have no heart when it comes to helping you! These people stole 230$ from me! They sent my package some place else(supposedly) and made me go all the way over there! When I went they told me that no packages were delivered there! Now they don't want to give me back my money or package! They are a fraud! Fraud fraud fraud! I used to buy from them all the time and this is how they pay me! Horrible customer service, the people there are careless and they can care less about you or whatever the situation is! Ladronasoss!

I've purchased quite a bit of items from Prettylittlething (few jeans, few t-shirts, and few jackets, and a hoodie). I've returned the two jackets (which I have yet to find out how that will go - haven't received any confirmation email or anything like that. I've sent the items back 3 days ago). The jackets were extremely poor quality, even the thrift stores have better quality than the ones they sell online. Totally different from how it shows in the pictures. You can tell right away that they were made out of very very cheap material. T-shirts were okay. The hoodies I can get by. Jeans were either a hit or miss. I've ordered all 3 pairs in size 4 - all three pairs fit differently! One of the pairs was extremely tight I cannot wear them at all. The other two fit quite alright. By the way, the one that was too tight (even thought it was the same size as the others) look COMPLETELY DIFFERENT from how it is shown in the picture. Even the colour, the area of ripped part, and everything. At this point I would not even bother returning the jeans (got the items in two separate orders) since it will cost me around $20 CAD to return. Overall, I am fairly disappointed in Prettylittlething. I would not shop here again.

First time bought there and so disappointed. Two dresses I purchased look different to image on site and too small. I ordered Cardigan in same size and it fits but dresses don't! Also, poor quality and one dress has a hole, threads on both everywhere. Can't reach customer service for some reason, every email says they don't receive emails at the moment. Ive never been so disappointed with online purchase! I will never buy again!

I ordered some items and realized that my address was changed after my purchase. I was confused because I know my address and have been ordering lots of items from other brands. I realized right away and emailed them that the address was incorrect and I wanted to change it. I didn't get a response for 2 days, they asked me to send the correct address so I did that. A day later they email me saying there was nothing they could do because the order was already shipped THAT SAME DAY. They didn't pause my order or even attempt to stop it. They told me I'd have to go to the house it was shipped even tho I'm quarantined, which I explained before. They didn't offer me a refund or anything, so now somebody else is going to receive the clothes I PAID FOR.

I got sent a defective item, (totally not my fault!) and talked to 2 customer service reps through email and twitter, Mavie and Matt T. Both reps were unapologetic and unprofessional even after seeing photos as proof of the defects. They asked me to send the item back at my own cost if I wanted a refund even though prettylittlething was at fault for sending me a defective item in the first place and didn't even offer to send a replacement.

I ordered from PrettyLittleThing, received an email that my package was dispatched only to find out in never was shipped. I called them and they said that they hadn't shipped it out, three different times then continued to claim that the package was lost and offered to refund me or reship it even though my items were no longer in stock. I chose to receive the refund, then became extremely annoyed when they would not refund me for one of the items and the shipping and claimed that the shipping was in American currency (As I am Canadian), although they took out 30 dollars out of my bank account without taking into consideration the currency difference that they are claiming to be interfering with me receiving my money back. I am extremely disappointed with their company and will never purchase from them again, as I also encourage others to do the same to avoid any kind of disappointment. I strongly recommend Misguided, as they have excellent customer service and early shipping.

This is my second time using this company and BOTH times have been a horrible experience. Their customer service team sucks and all they care about is taking your $ and delivering horrible service. I ordered an item they told me that the item was out of stock yet I see the item is still on their site and now they don't want to refund me my shipping for if I place a new order because I am going to have to pay the shipping fee again. I CAN GIVE YOU 5 OTHER SITES THAT SELL THE SAME THING AS THEM do not shop here unless you want to be treated like sh. And taken advantage of!

This was probably the worst online purchase ive ever made. I ordered the "AURIEL STONE JOGGER KNITTED LOUNGE SET" (in black, stone and pink) sweat suits in size small (im 5'3" and 125 lbs). What i received were 3 sets ALL DIFFERENT SIZES! An XL black bottom, an XXS pink set, and a "small" stone set. One was made in Bangladesh and the other in the UK. The knit was scratchy and poor quality thats like kinda see through and would make one cold in the wind. They have serious quality and manufacturing issues. AND YOU HAVE TO PAY FOR RETURN SHIPPING! (4$ A PIECE IN SOME COUNTRIES!). Luckily mine is free (in the US) but I will not be refunded for the 11$ express shipping I paid for originally with the purchase. They also do not have a customer service number so that whole process was sketchy and confusing. Overall do NOT waste your time or money with this company.

Really disappointed with this site. I ordered 3 sizes of a dress to make sure one would fit (because I wasn't going to pay the $8.99 shipping twice). The size US 0 and US 2 were the SAME SIZE. Now I have to pay $4 return shipping to return the faulty dress and a few other poor quality items. So in total, I'll be out $12.99.

P.S. It's probably my own fault for ordering after seeing negative reviews about product quality. The items I ordered were all PLT branded items and they were awful.

So I have placed several orders from PLT, and I have given it a few tries before I've made my mind up about this site. Ultimately, I find that the clothes look incredibly cheap, and the sizing is totally off. For example, I bought two tank tops for about US $10 each, and neither was wearable: both were completely see through and the neck line was wayyyy too low even though I bought each top in my size. I also bought a glittery corset and, again, the neck line was totally off. I ordered a coat, and it was so cheap that the pockets were not even sown in on the inside of the coat. Though you are paying less, you are definitely sacrificing quality. I would recommend misguided over PLT.