I placed an order on 5/28/20 and paid $9.99 for expedited shipping.
On 06/01/20 i received notification that my order has shipped. Here it is 06/09/20 and i still have not received my order. Each time I track my order I receive a message that the order has been delayed and there is no pending delivery date at this time. This was my first and last time ordering from PLT. I may have to file a dispute with my credit card company for the $100+ charge.

I ordered 4 pairs of pants, different ones, all size 12. And when I finally received my package, not only were all of my clothes incorrect, they were all 16!
I then went to talk to someone about it and there customer service was HORRIBLE! I spent $110 on these and not only will they not give my money back, they want me to pay $4 a pair of pants for a refund to send back to them! What is this! As you can see in the pictures when I ordered and the receipt that they gave me DONT MATCH!

Im giving 1 star due to my order was placed on May 17th, i waited and waited finally i reach out to courier fedex and was told my package was lost. They gave me a claim number and told me to contact the company prettylittlething which i did since Monday and was told by different agents through Whatsapp to wait until June 18th. I explained what the courier told me but apparently they dont believe me even though I gave them the claim and phone number from fedex. I am dissatisfied with their customer service, I cant get my refund or replacement of my order really? Its not the first time i buy from PLT. The fact is i dont get a good customer service i do want my order thats why i asked for a replacement.

The shirts i purchased were horrible quality. I got a white cropped tank top and it was completely see through and a super thin material. I also got an orange crop top and that was a super uncomfortable and scratchy material and the sleeves bunched up in the armpit area and made it painful to wear. I got 2 skirts as well and these were pretty decent quality, but i will for sure be returning the shirts. Prettylittlething is extremely overpriced.

I ordered my package on April 20 2020 here it is May 16th i still have nothing reached out to them they told me they'd refund the shipping cost and wait until May 16th if I haven't gotten it reach out then i find out my package got lost im highly upset i wait a month and them some for a shirt i really wanted and now i have nothing but a refund this is my first and last time ordering from this site I highly recommend you spending your money else where. Knock off fashion nova but they would never!

Placed an order and immediately tried to cancel it. Site told me it couldn't be cancelled so I sent in an email to which I received no response. 10 days later, as I was expecting to receive the package and had already told my girlfriend about it since it couldn't be cancelled (order was for her), they sent me an email saying my order was cancelled and refunded me for the clothes but NOT FOR THE SHIPPING COST. They literally took $16.00 from me for absolutely no reason and I have sent them three emails to which they have not responded and it has been over two weeks now. I feel like I have literally been robbed by PrettyLittleThing and I am furious with this pathetic excuse for "customer service". I hope this company fails miserably and I would strongly advise anyone reading this not to purchase from this store.

I ordered from PLT recently and paid for express shipping, a few days after the expected arrival date I got in contact with someone from the customer service team who assured me my package would arrive in a week. A week later and still nothing. I took it upon myself to call FedEx, they informed me that when my package arrived in a certain state, the package was empty, I was appalled. I got in contact with PLT and they informed me that they can not take any further action until FedEx informs them of this issue, even though FedEx told me to have them get in contact with them. Complete SCAM.

This is my second time ordering from this site, and the second time they've given me sizes that were wrong and also too big!(it seems as if a lot of other people has a problem with their sizes as well)... I contacted customer services and all the representative said was I ordered from the U. K. size chart. Doesn't make any sense at all. The clothes arent horrible, but they never seem to get the orders right. So I'm definitely not ordering from here again. People don't have money to waste!