Missing a few items from my order and they basically called me a liar after I asked them about it and said I received them… I definitely did not.

Some of the clothing i recieved wasnt anything like how it looked online, as thin as tissue paper and see through. Also one if the items i ordered was never recieved, i returned most of the items and put on the returns form that a skirt was never recieved because i couldnt find a way to contact the customer service team on the website. I noticed they didny refund me for it so managed to find a way to contact them however they state it was electronically scanned and put into my parcel (as if i was lying) so they wont refund me, so they basically scammed me out of paying for a skirt i never recieved. Very disappointing as i would of given PLT another try but i wont be ordering again from them now.

2 days ago I've spent £188 on this website.
I am so disappointed.
You know what, the thing is that we are spending money on clothes to wear them outside the house not inside.
You can see EVERYTHING through them.
No one wants to get dressed nice to show everyone their boobs or anything else.
At least charge them £1 each for that bad quality so we know what to expect.
Didn't expected that from pretty little thing.
You guys fake the pictures on website so good.
From pictures you can't tell that they are transparent, you see that once you get them.
1st time I've ordered and I have paid extra just to get them the next day after and I was so excited waiting for them and so sad after I've got them.
Never again.
Shame on all of you.
"The numbers " means everything for all of you.
But the quality is a cheap one for sure.
No class, no levels.
Thank you for making me spending so much money for some "new nightwear ".

I have to placed a order but did not mentioned about my address because i didn't think they automatically to set my old address lolzz. I immediately to contact to customer service after 5 minutes. Well. They said they can not change the address because your warehouse dispatch the items… lolzz how they can ship in 5 minutes ago. I think their system is so bad.

I placed two order with PLT, and need to return some items back. I paid $20 return postal fee, then found the address for me return the parcel was incorrect, always no one in that address and I couldn't make the return on time. After that I got covid couldn't return to a new address on time, so I asked for extension for my return. Then I got reply from PLT said I can do that, and they will cover the return cost. Then after I done so, they replied me say as it got expired for valid return time, I can not return it anymore, even I showed them the evidence from the customer service team. Quite time waster and the clothes quality not very good. Very disappointed.

My dress came ripped with holes all over and they would not give me a refund. They're disgusting. I would never order from here the quality is so garbage too

I got dresses and I returned them both I didn't get my refund back I sent emails and they said sorry contact to your bank and I didn't get my refund! Don't buy anything from pretty little $#*!!

I've ordered two items from PLT and I have been very disappointed. One of the items was purchased a while ago that I immediately returned. This crewneck is my most recent purchase. The quality of the clothing is horrendous and their customer service was even worse. The clothing also looks nothing like the pictures! Wasn't able to return because costumer service was unresponsive.

Do not order from this website. Shipping is low I order my dress April 19th and told me it will be here Friday April 29th. My package haven't even hit Charlotte North Carolina yet. I emailed them and now they telling me to wait 48 hours. I will not order from this website again yall some straight bill $#*!.

I have sent my package on March third to the written address on your website. Unfortunately I have not received my return refund yet. I was my first purchase and I am so unsatisfied with that. Since the clothes were too big for me, I paid my shipping and returned shipping myself. I have not received any refund after one month.

LYING $#*!TY Virtual Assistance Customer Lloyd, Angela. Crismark ALL participanted and NO good for CS tricky dic_, I requested a refund for a faulty item that I can't not wear, I was offered to allow me to retain the faulty item and also select a discount code on a future purchase. It was not mentioned I waiving the right to a refund and ticked me in accepting the future discount code, retain the damaged item and not receive a refund
Sweet D

Please run! Bad quality of the fabrics (think Chinese quality in the 1990s), cheap look, see-through when it is not supposed to be, anything to do with the pictures. Anyone, this one time was my second and last time ordering at PLT. Before I go, I wanted to let you not to do the same mistake. Actually, it is funny how bad quality everything is.

Astoundingly bad quality - I've never seen worse materials. 90% of stuff looks suuuuper cheap live, whereas photos are very misleading. Also, they don't even mention the material online on half of the items.

Returns aren't free, so you almost pay as much as the cost of the items. Amazingly rude.
No customer service. Would NEVER reorder. Ever. Worst online shopping experience I've ever had.

Now I'm only hoping they'll have to pay customs before getting their OWN stuff. Karma's a $#*!.

Will be reporting them to The Federal Trade Commission Department of Justice because of their negligent, and suspicious activity. I haven't received my package in 3 MONTHS, I've been very kind to be patient, but I refuse to wait any longer. They didn't respond to email, and haven't given me a refund for the items that were delivered to incorrect address in their state. It seems like they purposely shipped my package to wrong location to buy time, but never intended to deliver it to me although I paid for it. I never leave bad reviews, but they're sketchy, and tbh i wish I never ordered from them.

Worst store ever! I returned my 200$ order at my own cost (because yeah, big company like that doesn't offer free returns), tried to get my refund and 2 months later I'm still waiting to hear from them. I sent 2 emails to get an answer and nothing. Don't waste your time buying there.

I purchased a item for my birthday but I didn't Received the correct item. I explained to them what happen. They were require the receipt. I don't have a receipt and one didn't come in the bag. I showed them my bank statement and my order summary which has my tracking number on it and they still wasn't trying to give me my item. I will never order from them again

The dresses are good, however delivery is very expensive and they never give free delivery or a discounted delivery no matter how much you order unlike other online shopping. If you make an order for two dresses, and one is suddenly out of stock they will ship one dress and you end up paying 30Dhs currently the most expensive delivery for just one dress. They don't contact the customer to give the option to may be add another dress or even cancel the order as paying 30Dhs for one dress is not worth it.

I had ordered clothes from PLT purely because they were GUARANTEED to arrive on or before a certain date. Of course, they didn't and are estimated to come a week later instead. I reached out to them on Facebook and they gave me a refund of the express shipping cost. I asked for a full refund as the items of clothing I bought were for specific events that are happening before the new expected delivery date. I do not intend to wear them on any other occasion also, I have had to buy similar items (that I will only use once) to make up for the order not arriving as advised. They told me to just return it when it arrives, but I refuse to do that as it is an error on their behalf. Very disappointed, would advise anyone not to shop here. Thanks for reading.