Tried to cancel the order as it was still in processing and would be late for my event. Customer service said could not cancel once placed even on same day. Received items and they are the poorest quality of online items. Cocktail dresses are paper thin and look nothing like the photo on the site.

Can't rate the quality of clothes, as they never arrived. Customer Service is very poor and quite obviously usecstandard cut and paste responses to get rid of you. My order is "in transit" and on its way so cannot be refunded, although it has never been received by the courier... I just need to wait and see if it turns up ( even though it is past the expected delivery date). Company just represents piracy.

Unfortunately, i used to order from PLT all the time but i stopped ordering from them after my last order came with items missing AND the quality is piss poor. I get that you get what you pay for but its so bad that they now have a pricing policy on every page of every item they sell. The overpricing is one thing but atleast dont have my clothes unravelling and falling apart before i even get to wear them. I wont be ordering from them again.

The problem is I have with this company is that when things are missing they tell you based off our records the things were skinned and packed in the bag I'm telling them that I did not receive items multiple times and they're saying oh we sent them to you. About $200 worth of merchandise and only receive 2 items out of the 7 items that I paid for so that's money gone down the drain no refund no items resent nothing nothing you can't talk to a actual representative bad customer service if you order from here you're taking your chances would lose that money if you don't receive your items About $200 worth of merchandise and only receive 2 items out of the 7 items that I paid for so that's money gone down the drain no refund no items resent nothing nothing you can't talk to a actual representative bad customer service if you order from here you're taking your chances would lose that money if you don't receive your items
Update after contacting them many times about my thimgs. They finally gave me some of my money nack because my products were out of stock

Scam of a company. Paid for next day delivery on Monday 1st August as needed a few items for a trip abroad. Delivery was due by Wednesday 3rd August. No sign of the package and Royal Mail hasn't even received the package from PLT despite paying £5.99. I have tried to contact via email, tweeting, texting, tiktok, Facebook and instagram. They fobbed me off and said 'by the 5th' with no offer of a refund. That is standard delivery and not next day, which I have paid for, and will also be too late as I will be out of the country and unable to take in my order, which I have explained to them. No real apology or offer of a refund. How can you advertise next day delivery but not actually send by next day delivery? That is theft and false advertising! I now need a full refund as the items will be useless to me as I will have left the country by the time they reach my address

I purchased a few items and paid a extra $20 for express delivery and it's gone past the due delivery date and it still hasn't been dispatched! I reached out to PLT via Facebook and they proceeded to lie and blame the currier on why it's late, I rang up the currier company and they told me PLT hasn't even gave them the package yet! I'm very angry! You scam people by giving them a fake option of express delivery and make them pay extra $20 when you haven't even sent my package to the currier company yet! What made me more angry is the customer service lying by claiming they reached out to the currier company and the currier company has delays when I rang the currier company they said that's a lie because they haven't received the package yet from PLT! I want my $20 back I have been scammed with false advertising of paying extra for quick delivery! And please explain to me why you took my money but haven't sent it out yet! Also stop scamming customers by offering express delivery! I have a huge platform on tik tok and other social media platforms I will make a video and warn people about the scam that happens with your company! Those items I ordered are a gift for a sick family member who is suffering in hospital! PLT you are a awful company and I will let my 150,000 followers to not buy anything from you through express payment as it's a snap! By the way this is the second time I've bought of you and the same thing happened last time, but you claimed it won't happen again and it did!

I bought 4 dresses from this website and they were all thin and see through. One even had the seams not sewn properly. In my photos you can clearly see the tags and poor quality.

On Trust Pilot I explained how I could not access any support from Pretty Little Things Customer Service despite emailing and clicking on every button on their website! Such a time wasting, frustrating experience... Time running out for return within their window... I just wanted very basic help and got nothing. As expected, as onTrust Pilot they replied immediately! - sounding super charming and apologetic - with a link - but guess what, that did nothing! It just sent me to go a general FAQ page on their annoying website... I will now have to make our own Returns Paperwork and hope this works and hope they refund and next time my daughter is shopping I have warned her!

Just a waste of time. They just keep your money for months until keep saying they have to wait until see if the order was lost when it was never sent! Total scam

Canadian shopper, I was out rightly scammed.

Bought this Black Woven Lace Up Detail Plunge Sleeveless Top

Size: 14 also bought Orange Woven Lace Up Detail Plunge Sleeveless Top

Size: 14

Turns out the sizes advertised where Asian not North American even the size chart was misleading.

Sent the two items back to the UK same day as received however I didn't order tracking as it was $65.00 from Canada Post to send it back to UK not an economically feasible buy for a $100.00 item.

My package was addressed with the print off address posted on the PLT web page that by the way changed a week later for Canadian customers.

I got a total runaround 9 return emails all different reps they keep asking for my postal record knowing full well from my first message that I didn't have tracking on my package, PLT has no listed telephone number I wasn't able to chat live with anyone,

In the end I was told I was beat no help no refund suck it up buddy.

My $140.00 Canadian dollar loss, thanks P. L. T.

Side note, over time I've found Amazon is some times more costly on clothing however there return policies are awesome compared to these two bit online clothing stores like P. L. T. That are selling over priced crap that can be bought on Alliexpress for a fraction of the cost.

This posting will also be found on Google, Facebook, Twitter, and others.

Looks like I have to post a star that's not deserved.

I received an order that I spend $325 on with a rip in the bag along with 6 items missing, I have emailed them multiple times and they are giving me no help at all. They keep repeating the same thing to me "we are looking into it" to avoid helping me. Terrible customer service. Never order from here.

Very disappointed with this company, I have a wedding to attend and I've ordered 3 dresses costing over £100 and not one is even wearable.the material is so thin ans frayed, no give, size 12 and size 10 may aswell be a size 6/8 and you wonder why young girls are so insecure with their body's when a size 12 is tiny! Will not be ordering ever again from this place

You pay for shipping if you do a return. I returned a pair of size 6 jeans that fit like a size 2. I had to pay for shipping and when I received my refund, I was only refunded the price of the jeans minus the price of original shipping.

I ordered a lot of clothes and shoes and accessories for my holiday and took these away with me. The things I didn't wear on holiday I returned.

When doing the return I realised there was a pair of sandals I'd ordered that id never received.

I've contacted them about this & they will not refund me as it's been over 14 days. Since when is this a policy you have? Doesn't state it anywhere when ordering. And I didn't think to check every single item I ordered was there as I ordered about 30 items and presumed they'd correctly send everything.

Wouldn't recommend. Terrible customer service. Pretty sure they make enough money with the figures they reported pay molly mae to refund me for some sandals I don't have!

I ordered a PETITE size ZERO and it came humongous with large legs and the sides were uneven. Their goal might've been an "hourglass" shape, making it skinnier at the waist, but one side was tighter at the waist making my hips look only big on one side. It looked nothing like the picture. It was also supposed to be a "washed" black CARGO jeans and it came dark black with weirdly wide and long pockets.

I paid extra for next day delivery due to urgent situation. One item arrived with several holes on it, the other looks totally different then on the website (unmatched colour and style) and the other one is made for barbie probably, I'm 5"2,45kg, find there is no way to fit myself in that clothing! It was completely ruined!
So I contacted the customer service and they responded as the other two items wasn't damaged, so they won't refunded me the postage fee.
Poor customer service, untrustworthy products pictures, description, poor quality of goods and irresponsible delivery! Don't order from them!

Items look completely different colour/quality than what is shown on website. Very disappointing. Would not order again.

Have ordered 3 seperate times as a hope to get something good, in those 3 times, I have received 1 dress I have liked, it's honestly the most overpriced garbage out there and the return policy is sketchy. Could give me the clothes for free and I wouldn't wear them.