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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Ordered 4 shirts & a sweatshirt. All arrived a few days early & just an ordered. They fit great, love the material & color representation was perfect. Will order again in the future.
Very good, it was fast and effective. It arrived before i expected
The quality of the shirts fabric and appearance is not good. Very cheesy. Nothing else to say.
I enjoyed the order process with Prep Sportswear. I could customize what I wanted and got my items very quickly. They arrived exactly as ordered.
Received what I ordered. Concerned about size but did not receive information that it was too small. A gift
Extremely low quality of material. If I stand by an open fire I am sure to go up in flames.
Very nice material. My granddaughter loved it! Would order again!
The sweatshirt was much thinner than I had anticipated. Also said unisex,, which wasn't as big as I had thought.
Quick shipping before a state event, thank you! Quality is good and print looks like it'll last a long time
Second order, great quality. I enjoy my gear and will continue to order, very professional!
The sweatshirt is a men's small and it barely fits my daughter who is a womens xs. I can't return it so I'm stuck with this sweatshirt. The sizes aren't correct. Thanks.
I order off you every year. There's a reason I keep coming back.
Sizing is perfect, shirt is well made, colors are vibrant. Brand is good.
The sweatshirt was good quality. Very happy with my purchase.
Love it. It will be great for my granddaughter school soccer games
The shipping costs to Canada were pretty exorbitant but otherwise content with my order
Thank you for your site! Was able to purchase a personal gift of a smaller school gear for a graduating high school senior
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

