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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very pleased with my order! Great quality sweatshirts! Received my order quickly & will be ordering again! Thank you!😊
Easy to order. Fast delivery! Will order again in the future!
Shirt was actually great but the sizing was way off. 3x fits like a large.
I like the quality, the design, and the prices. Thanks Prep Sportswear.
The item was exactly what i expected and came faster than the expected date of delivery!
Love these custom items that my school and team just don't sell! Great prices too!
Great items and fast delivery. Fit is as expected and good quality material.
Wonderful selection at a great price. My family and friends are excited about making more purchases in the near future. It is nice to have affordable good quality clothing to purchase for my kids college.
Great designs, quality products, and fast shipping! Will definitely use Prep Sportswear again!
My grandson really liked his team hoodie! If he likes it, it's the only approval we need. I hope to, one day, see him wear it!😎
We recently ordered a size large men's tee shirt and sweatshirt for our son to wear at his future junior high school. They were just what we ordered and they fit great! Thank you!
Process was easy and efficient….chat support was helpful
Lots of options and fast turn around! Have ordered multiple times and have always had a great experience
The shirt we received came reasonably quickly and is quite nice--we like it. However I think the site is a little difficult to navigate and the picture wasn't a great representation of what we got. It's a lot more sparkly than it shows online. Again, we like it, so all is well...but it was surprising. Other people might react differently.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

