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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to order on website. I've bought before and love the products.
Easy ordering, delivery took a little while but showed up fine
Great. Thank you. Look as selected. Quality fabrics.
It was fine. Ordering was easy enough. Quality of product seemed good.
Super easy, and quick. Loved the text message updates at every step of the process.
Very easy to locate item and to place order. Plus customer service was very helpful with my delivery request. Thank you
Very easy to locate item and to place order.
Fast shipping. Wonderful product, great quality
Thank you
Great experience, had everything I was looking for.
Great experience, had everything I was looking for.
Missed the 30% off because I couldn't log in
Thought there was free shipping.
Not super excited with the end price.
Missed the 30% off because I couldn't log in
Thought there was free shipping.
Not super excited with the end price.
Thank very much Great love the product, too! Was easy to order, has nice choice.
It was a very great experience finding my sons schools shirts
My first order took several weeks to arrive but my second Order came within a week and a half.
The sweatshirt is exactly what I ordered and shipping was FAST. I would highly recommend this company.
Great selection. Good quality shirts. We are always pleased with our purchases
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

