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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Print was crooked on last order for sweatshirt, not centered on front
Speed of delivery could be faster but otherwise, the quality and service are excellent
I ordered 3 men's medium printed t-shirts. The sizing on the shirts is small, so order at least a size larger than you might normally wear (I normally wear a women's medium). The print on one of the shirts is crooked and got worse once the shirt was washed the first time. The other two are wearable but tighter than I would have expected.
Great selection. I chose what I wanted to give as a gift. It was received earlier than expected. Great experience.
Made many many purchases here over the past 15 years and most of those items are still in great shape! Thanks!
As a first year teacher or a Mimi that needs cheer leader outfits for the games, you continue to meet all of my needs!
Site easy to use. Quality of merchandise good response time good.
Great service quick delivery items purchased were just right no complaints
Excellent service and products Always sent in a reasonable time period. Many compliments
We love are sports wear from you guys keep up the good work and good quality
I ordered 3 sweatshirts with the same logo. 1 is perfect, the smaller 2 have child like print. All 3 are men's. I really don't like the print on the small and medium 😕
Love the service and products offered at affordable rates!
Easy navigation. Good quality product. Order arrived promptly.
Easy to order, quality is very good and prices were fabulous
I've ordered several times and always been happy and impressed with the quality of your products. Great Christmas gifts!
It was very easy to order. They had so many different design options.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

