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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Didn't get the 30% off that was said if I gave you my email
Didn't get the 30% off that was said if I gave you my email
It took a while but the hat came to me yesterday. I have no idea why is took 20 days to get here.
I am a repeat customer. All of my orders have been fulfilled. The quality is always great. On a previous order I received the wrong school logo on a shirt. I notified Prep Sportswear and they quickly produced the proper shirt and sent it to me. I am very happy with the customer service I have received.
Good job on the quality attention to detail of the printing and shirt itself. Thank you.
Was easy to pick the sweatshirt I wanted and making changes during the process was a breeze!
Was easy to pick the sweatshirt I wanted and making changes during the process was a breeze!
The website was easy to use they had a great selection and shopping was easy and fast.
This time when i ordered it i ordered small and it came great
Love it! Thank you! Trying to get my husband to order some now.
Shipping is high at $13.00
Our Grandson loves it as it's cold up in Maine.
Good selection of items with sizing requirements chart. Quick verification of order.
Good selection of items with sizing requirements chart. Quick verification of order.
Easy to navigate site and very user friendly! Quick shipping and great items!
Easy navigation, multiple options, fast service, responsible prices.
It was very easy to use and buy from the website. If I need something again I will look here.
I had a issue with one of the shirts and one your Customer Service people jumped on it and made things right. That is great customer service.
Easy to use and has all the schools you can think of! Colors and designs are great! Custom name and number features are a real treat! Keep it up!
Thanks
Very good customer service. Fix and replaced a torn item immediately.
Great purchasing experience. I received the item quickly and in good condition. Will purchase again from you all.
I had a great experience. It was very easy to navigate the website and products, as well as the different personalizations available. Love that it shows a preview of the product.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members