Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So many options available- love being able to get some items from my hometown
So many options available- love being able to get some items from my hometown
Good and a lot of choices. Had no problems and it was shipped quickly
Items were created and shipped quickly. I appreciated the multiple options for fonts.
Very easy to order and shipment was right on time for a birthday gift
Unfortunately I was not happy with my order. Only one of the shirts fit properly-the baseball shirt. The sizing on the other two were completely off. I ended up giving them away to one of our secretaries. She even said they were a bit snug. I will no longer be able to trust the sizing and will not be able to order from your company again since I took a loss.
Easy navigation on the website. Shipped and received pretty quick.
Products are great... shipping is WAY overpriced considering I live in the same 15 minute town as you and I get charged over $16 for shipping.
Quality material and is true to size. I'm happy with my purchase.
The site and prices were great and the delivery time was excellent. You guys are fantastic! Thanks!
Very easy to order. I have ordered before and will probably again.
I ordered shirts for my bestie and I when she got a job at my school! The shirts were so cute and well-made. They got here quickly too!
Great! Love the products I purchased, fits great soft and comfortable
All good and it's just what we needed for our son who loves it. Thanks for a great shopping experience.
Excellent ordered my daughter some more collage shirts and her girlfriend collage shirt for birthday and her dad collage sweatshirt thank you great quality and fast shipping.
The hats I ordered were all top quality and I am very happy to give them as gifts.
Easy ordering and good service. Received updates on my order and it arrived on time
Very quick and easy. Excellent product. Exactly what I ordered. High quality.
Easy to navigate. Love how I can personalize. Love the 30 percent off offered from time to time.
Easy to navigate. Love how I can personalize. Wish you had more popular sizes and colors in stock for 30% off, but I will shop earlier next time.
Received item quickly and quality was what I expected.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

