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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to use, very helpful customer service, and products are super nice, good variety
Its awesome, great prices and fast delivery, everything came as described
Good nice sit and easy to use loved it. They delivered fast and on time.
Easy site to navigate and there is a good selection.
Everything went very smooth. Everything was as I expected, will order from them again.
Very user friendly site, many options for gear and good size range.
Great options on all types of designs. Will order more items soon.
I like the ease of navigating through the website. I sent an email asking about a certain item and they got back to me promptly. I like how you can put the design on your items to see what it will look like!
Lot of items out of stock, maybe have a way to notify when available.
Quick and user friendly! Shipping took longer than expected but still before Christmas
The shopping experience was so far so good! I did not have any issues.
Great looking sportswear, fits team spirit, quick service
It was fast and easy to decide what design to but on my sweatshirt. Great experience!
Easy and the staff is helpful. I will be sure to order more items to represent my school.
Piece of cake! I found what I needed ordered it and it showed up.
Great selection. Great product! Will order from again!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

