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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Everything went good. Shopping online at the comfort of your own home
Awesome thank you for all your wonderful service. I will use your service again.
Great experience. Website was easy to use. Merchandise arrived in a timely manner. Will more than likely order again!
Your items run very small. At least 1/2 the items do not fit who I intended them for
It was an easy website to navigate, easy to order, and I was satisfied with the quality of sportswear. One thing I would add, is the sizes are a little difficult to choose. Also the sizes are a little small.
Love the hoodies! The colors are great and the quality as well! This is my second year purchasing from prepsportswear and love it!
Ok. It was easy to place the order! It is a Christmas gift for my husband.
Took way too long to receive any tracking information and product
Extremely easy to use; easy to find your school on here
Great quality!
Process of ordering and delivery information forwarded was great!
Fast and easy, fun to shop with no hassle. Nice strong colors.
Good website. Easy to order. Good quality shirts. Very pleased with the outcome.
Didn't see anywhere that you were going to charge me $14 for shipping
Fast and clear instructions. Very good experience.
Thanks, great site……………………………………………………………………………………
Easy to shop! Lots to choose from and shopping was on time!
Your site was easy to use and you have exactly what I am looking for.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

