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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Too long from time of ordering to the time of delivery.
Items I received were not as described. I was very disappointed.
A mistake was made on a custom order. They replaced the item with the correct edits quickly. Simple and great customer service. Thank you
Excellent selection, fast delivery, top quality products.
Good experience, received it and got it before it was needed. Thankfully.
So quick and great quality products. Fit is great and the fabrics are nice quality
Lots of choices, easy oredering.
A little disappointed with the material, it feels like they are using cheaper shirts/sweatshirts than when I ordered 2 years ago. Not sure these will wear as well.
But the ordering was simple, good shipping time!
Difficult to contact the company and delivery took a very long time. Quality of the clothing is poor. One shirt shrunk 2 sizes and another already has a hole along the seam.
Very easy to shop and check out on your site. No problems
User friendly and I wanted to find gear with school name that I graduated from that has been merged with another university
What we ordered is very nice just took a long time to get would probably order again
Great quality timely delivery and easy to order. I have already recommended you.
I love my new shirt, sporting my teams colors! Speedy shipping as well.
Quick and easy but there was a delay and it was delivered well after Christmas.
It was a good experience. I like the quality of the clothing.
Love your app. But not crazy about the cost of shipping
Error made on initial sweatshirt order. Representative quickly replaced the order and received perfect sweatshirt within a quick turnaround. Very pleased with customer service agent as well as the quality of the item. Thank you.
Good. Was a bit slow. Delivery.
Turned out very nice
Very good quality sweatshirt but took longer then I hoped to receive.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members