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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very easy and the turn around is quick. Good quality clothes.
Ordering was very easy and was just the item I needed.
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Excellent service & products. Extremely satisfied.
Easy and great selection! Nice quality of products.
It was fine, but could have used a PayPal option. I took a while for the product to arrive too.
We'll, two sweatshirts were perfect. The two long sleeve tshirts were much too small and unable to be worn, unfortunately. It's a shame because items from Prep Sportswear can be very much worth the money. However, when items don't work at all due to manufacturing and cannot be returned as they are custom made, the price seems too high. In turn that makes ordering from Prep Sportswear a gamble. I will order again, with fingers crossed.
Very well pleased with the overall quality of the clothing.
The 1/4 zipper I bought is very high quality and fits great
I had to make a new purchase as one of the hats I previously ordered was out of stock. Your procedures for buying are easy to follow and quick to make.
It was easy to order, and I'm happy with my products.
Very easy to order and very quick on delivery! Very pleased with the quality of the shirts and printing as well.
Very nice experience. Nice quality and delivered when promised.
Receiving the product was a rather long process. The logo on one of the sweatshirts was off centered and slightly tilted.
So far so good I like the work that they did with the merchandise and it really didn't take that long I was pleased with the product
Very positive. Good communication and good service
Easy site to order from good selection
Good selection
Great items and super fast deliver, product came as described and in great condition
I had a problem with my order and it was corrected as I would expect. Couldn't really as for more. Thanks!
Very easy to pick what I wanted and was very accurate.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

