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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The delivery was super fast bought for a friend great quality
These were a gift and I need larger T-shirts. Since I cannot exchange, I will eat these, but will never order from here again.
Calm and efficient! Thanks! The website was clear and accessible— The order came promptly as exactly as depicted online—
I had a positive experience throughout. The shopping process and ordering process were both very easy.
Very easy! Liked all of the selections! Great products
Great experience! Thank you for getting this order to my Husband to enjoy!
Love the website look forward to additional orders
Took a little longer than expected but happy overall.
Excellent! Very straightforward and an easy to navigate site with great products.
Product was just as described and good quality! Service was timely and communication was good.
My experience was very good! I received the order in just a few days and was very satisfied with the quality of the product.
It will take the full amount of time to get the product
Quality product. Easy ordering. Shipping time reasonable.
Excellent experience!
I really have nothing else to say. My order was delivered before time. That's all that matters.
I had a great experience. Ordering was easy and the items were of good quality. I received them in a timely manner. Great selecion to choose from.
Gave the hat as a gift... recipient loved it and said it was well made
It was a fine experience and will order again- thank you
The shipment arrived within a few days of placing the order.
The products are very nice process and shipping took too long!
Easy to shop nice items only wish you had larger sizes in men's
Have ordered many times. Quality product. Only had one recent order lost with uses bit prep sportswearis shipping again..
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

