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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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If you need it in a hurry DON'T order from this group! I ordered on 11/27 & received it on 12/17. When I hadn't received it I called & was told: "This garment is not mass produced. Every item is ‘made from scratch' & your item will take more time."
The item I ordered is made of thin knit fabric & does not resemble the sweatshirt I ordered.
Took over a month to ship and I got no communication as to when it would ship. I worried that I would not have it in time for Christmas. Overpriced for what you get
Purchase was easy, transaction went smoothly and gift was received in a timely matter. Would highly recommend!
This will be the 5th item I have purchased from this company
Easy website to use and I have purchased from here before and the quality is great
The sweat pants (xl) fit my son perfect! The hat was a bit small.
Sweatshirt quality poor and size of sweatshirt very small
This site has so many options to choose from! The products were very high quality. The items were neatly packaged and shipped on time! I will use this company again!
The selection was great. The shirts vary in quality.
Excellent quality. Very pleased with my order.It was a gift and arrived in plenty of time for Christmas.
Great so far! Nice selection and good quality will definitely be ordering again no doubt! It's great to find a place that Carry's so many States and Schools
I was so happy to find a nostalgic gift for my Dad (Cardinal Dougherty Class of '64). He is impossible to shop for & a huge sports fan. He pitched@ Cardinal Dougherty & Villanova. Everyone gets him Nova stuff so I wanted something personalized, unique & a reminder of great times for his 75th birthday & I found it on your site. Thank you.
Fast delivery excellent product pleasantly surprised.
The website is user friendly, finding what I wanted was simple, and placing the order was very easy.
My original order was crooked and off center, but after sending a message and a picture, they made it right by sending a replacement. And it was delivered in time! Great customer service!
Great shopping experience. When my initial order arrived I wasn't it was what I ordered. When I contacted PS they quickly replaced it with no questions asked!
The item came very quickly and was just what I ordered.
It would have been nice to use paypal as a payment option.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members