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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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The hoodie was very soft and comfortable, and it came in at a reasonable time
The merchandise was as advertised. Because it is printed to order it takes a while to arrive, but the website acknowledges that fact. Our granddaughter was very excited to receive her shirts.
Everything worked great order placed quickly my grandson and granddaughter could make their choice and it came very quickly
Staff was friendly when I called to check on my order…. But I ordered apparel on Nov 29th, thinking it would arrive by Dec 24th for a Christmas present. Unfortunately it didn't, and it seemed my call sparked the shipping process for some reason. Maybe just a coincidence.
The middle school tee shirt size medium that I was gifting to a new teacher at that school wouldn't fit a toddler! And not returnable! So not only could I not provide my friend with her school's tee shirt with logo/name because your sizing is WAY OFF, but I was left disappointing her.
Received wrong order original but when contacted customer service they corrected order promptly
I didn't keep any tags but my sweatshirt fits way too small. I was so excited for it. I would recommend for people to order up a size.
The shipping sweater went great! Just that it took long to arrive.
It was very good I love my shirts yes it was a good experience
I was hesitant to order after last year's problems but the order was produced and shipped quickly. Great job!
Sizing is skimpy. Gold color in the college logo didn't come through as gold but more of a greeny brown (brown mustard) in the print, not the way it was represented on the website.
I ordered two hats. While the stitching looked nice and the schools names were correct, they were both off center.
Frustrating but you guys fixed it. I appreciate you getting it to me before Christmas. Thank you.
All went smoothly and I'm very pleased with the product.
Very nice looks good i got the sweatshirt for my dad and he loved it
The order was perfect! The order was full of gifts for different relatives so it was nice to have different choices to match different personalities. It was nice to have a company that was great to work with during the holidays!
Quick, and great quality! Love the different logo options, and customized name!
Easy to order. Why does it have to be 50 characters.
Easy to order, hoodie was exactly as depicted online, great quality and was delivered quickly.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members