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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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The sweatshirt came wrong the first time
But the replacement came fast and looked great! Great customer service!
It was Very easy to shop and order from your site. Great selection of spiritwear too.
Shipping is so expensive! Wish there was free shipping over $50.
Easy to use site! Like how you can customize your order.
Very good experience with prep sportswear would recommend them
The shipping took longer than expected but the quality is always great.
Good experience. Everything was easy and delivered on time and well. The quality is good
I had a fine experience but need to return the shirt I received because it is too small
Found what I wanted. I was looking for something with some sparkle!
It was easy site to get thru. I wish there was a size chart. I order X small for my granddaughter and it is to small. I want to reorder but not sure what size to get.
Great design choices, easy ordering, arrived in acceptable amount of time
Prep Sportswear has great selection, but product quality is lacking. I ordered several shirts with the same description, but the size and quality of lettering varied from shirt to shirt. Because there is a no return policy, I am stuck with shirts I cannot use. Four of the shirts had shiny, plastic-looking print for the logos. I was too embarrassed to give them as gifts to the people for whom I bought them. Customer service is also poor. There is no way to talk to a human being. I was left dissatisfied.
Very pleased with my purchase my wife a proud graduate of Alverno college loved the college T-shirt from her old college that I got for her.
I think the shipping is a little bit expensive
Great products, quick shipping! Good quality! Highly recommend!
Good. I do not wish to type 50 letters. Take it or leave it.
Simple enough. Nothing outstanding to give 5 stars
Great communication. Great quality. Teenager loved his sweatshirt.
You sent 2 of my 4 items and when I contacted you, you sent them Pronto. I felt like I was dealing with a real, competent person. Good job.
Far too long to process and deliver the order. It was a simple sweatshirt order
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members