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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I received my items, thank you. Have a blessed day and Happy New Year:-)
Great experience with my order! Would order again in the future
It was gift for my daughter and she totally loved it great products.
It was great. Good price. Timely shipping. Product was exactly as expected. Good quality.
My granddaughter loved the sweatshirt. It was good quality. It arrived by Christmas. Thank you
The order seemed to be lost for a while and the site isn't very clear about what the items look like. The pictures/description are vague. It's a fine service, just not the best.
I ordered my stuff, and received it in a timeline manner. It's a gift for my daughter for Christmas, but everyone had Covid, so we had to postpone. She should like what she ordered, she's ordered from you before. Thank you.
You guys are the best! Everything came as ordered and shipping was quick. Thank you!
Very satisfied with quality of products and delivery time
Very nice quality and comfortable sweatshirt! My son wears a 10/12 and we ordered a XL youth (2 sizes bigger than normal) And it's perfect!
Screen printing was not great quality, but I received my order in time for the holidays so that was a plus.
Awesome product at the end! Even though it took awhile to arrive, results were fantastic. Would definitely buy from Prep Sportswear again!
Great experience: I ordered the T-shirt and the color of the name of the college(Clark Atlanta) should have been a darker red.
They loved them! Fast shipping, beautiful product! Thank you!
I ordered on nov 26 and got delivery on dec 23. That is simply too long….
I received it on time. My daughter loved it. Will do business again!
Super easy to share the site with my grandson so he can pick out his favorite design
Great selection and prices. Wish you offered free shipping, but doesn't stop me from ordering. Quality clothing.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

