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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Quick and easy! I received my package sooner quicker than I thought and the product looked great.
Emailed order did not match pricing on original site. Had to contact customer service twice to resolve.
My brother-in-law loves the shirts and sweatshirts I purchase from you for him at Christmas!
Great products and delivered in a timely manner, thanks!
Pretty good and fast, the fabric, colors and logo looks exactly like pictured
So glad to find a t-shirt to remind me of my old college days. The shirt is of wonderful quality, and the shipment arrived quickly.
We have always had a great experience and awesome quality.
Good product, shipping was relatively quick given holidays!
Great experience able to find what I was looking for.
Good website easy to navigate. Prompt delivery. Good quality.
Easy, convenient, and good choices. Fast delivery of good quality merchandise.
Good quality for a decent price, only thing is that it takes awhile to get the purchased items.
Delivery was longer than stated. Ordered on November 30 received December 27.
Hi it's a nice online shopping store and very helpful
High quality performance material. Excellent graphics. Surprisingly fast service
I ordered an XL and it was very small. Did not work for the person I ordered it for.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

