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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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It was an easy flowing experience from the beginning and my package came sooner then expected.
Very nice work and quality
Love you logo and colors
I ordered two customized hoodies, I was happy with the printing but had hoped the sizing would be larger, I got a 3xl and it was def a bit shorter than we would have preferred. Also I ordered a maroon color and it was more of a true red. However, I would order again!
It was great! Easy order process and fast shipping time. Items came correct.
Fast service. Great product! Exactly what I ordered!
Great, just takes a while to deliver! However, the shirts were a very nice quality.
Fair to good-once the order was placed, there was limited communication about the expected date of delivery. Choosing the design, quality, and web site were all easy to do/use, and the selection of options is wide.
My daughter shared your website with us. Love that we can get sportswear from our alma maters! Bought my husband sweatshirts from his high school and college for Christmas.
Great website, however, we received the hoody with holes in it where the emblem was embroidered. It looks as though the sewing machine chewed through the hoody. On the tee shirt, you can see the color of the shirt through the logo that was pressed on.
Love your products, l am so very happy you carry my son's school!
Ordering was fine but it took a long time to receive and I wasn't really happy with the quality of the shirt.
Great absolutely great! Great! Great! Thank you so much!
Easy website, reasonable prices, and the fit guides are always accurate.
Easy checkout process, quality materials, and timely delivery
As ordered and came in a timely manner. My son loved the sweatshirt with his name and graduation year on the back. He also has been wearing the beanie since he got it.
I LOVED how the sweatshirt that I ordered turned out! Exactly as seen online and seemed to be good quality.
It was a good experience and the quality was good. It was a gift and they loved it.
Good service especially since you needed to fill the order to choice.
It was a quick and easy experience. I enjoyed that options that were presented to me.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

