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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Quality items
Fast delivery
My son love his sweatshirts. He loved designing them.
I was happy to find what I wanted. I was happy to find a shirt from my high school to send to my sister for her birthday. It was well made and I am my sister's hero. Thank you.
Order was mailed out promptly. I would like to have gotten the sweatshirt in black, with purple lettering.
Overall positive experience and would purchase again
Excellent experience and a great sweat shirt for the price.
Send to a friend. Arrived on time and he was very pleased with his cap!
Apparel arrived early and was the quality that we expected. It was really cool to be able to customize the apparel on this site.
The quality of the material was not what I expected, but overall I am happy with my purchase.
It was good the delivery came on time. And the shirt was in good condition.
All was great! I would recommend Prep Sport to a friend. The delivery was faster than i expected.
Great will order from here again. Great quality as well.
It took forever to get then the sweater was ok but the t-shirt was cheap
We ordered a sweatshirt for my son with is school logo. It is great quality! I ordered an adult large for my 5' 11" son, lanky son, wish I would have maybe gone a size up. It fits but the sleeves are a little short. I will most likely get all my kids school merch from here, it was easy, great quality, and there is a wider range of logos available.
Loved the sweatshirts! Very soft! Look forward to ordering more in the near future.
Decently quick shipping for it being the holidays. Great company to work with
Easy process! Fast shipping! Everything came as expected and looks great!
Clothing was good quality an logos came out nice as expected. Delivery was a little delayed but in a reasonable time frame.
Ive ordered a few times from PS. Always am easy experience.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

