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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Very easy to order. Happy with my items ordered. Received it in timely manner
Size initially received was smaller than chart indicated. All was reordered in larger sizes and replaced at no charge. The customer service was excellent!
25% store wide never appeared at check oit
Excellent product and shipping time, love the products
It was so great. I accidentally ordered the wrong item and customer service fixed it for me without an additional charge.
Just took a while to ship, didn't give an estimate of arrival till a week after order.
Lots of selection of various designs to choose from. Sweatshirt quality is good. Easy to place order. Order arrived in timely manner.
The package was delivered safely and with respect to property.
"Quick and easy" adding words to get 50 characters
Not the best quality in the shirts
And sizes were small
Very difficult site to use. Poor search capability. Wanted a purple cap and could not search color. Really frustrating
Need a way to do gift receipts or send a gift to someone
The sweatshirt was good quality, however, the. WSU was in sparkles... which I did not anticipate from seeing the pictures.
Great sportswear. Great service. Great item. Convenient.
Product is great as well as the service! Thank you!
Very happy with customer service department. They totally took care of my needs. I will continue to purchase items from this company
The sizing was terrible. It did not indicate that the jersey ran small. I am a size small in ALL tops, sweaters, Tshirts, jackets... XS in scrubs. This jersey fit like a XXS-XS and I cannot even wear the customized jersey.
Ordered college gear and loved the products. Had a variety of designs to choose from and the product quality was good for the price.
Great website for spirit wear. Many options to choose from and service is efficient and speedy.
Great website. Intuitive and easy to maneuver. I'm over 75 years old
Easy and fast. Love pictures of items. So many options from which to choose.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members