On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I signed up for the 30% off and only received the 25% off that is already on the page? This has been explained.
I guess I accidentally had the back name and number placed in the middle instead of the top of the back of the shirt, so I won't be wearing it :( but I realize I did not see the choices of placement.
A lot of merchandise out of stock so there could have been a bigger order
Sizes run much smaller than normal. Too expensive for clothes that don't fit.
I was very pleased with my first order for sweatshirts. A few weeks later, I placed another order for a sweatshirt and was extremely disappointed because the lettering was too difficult to read. Since I am not one to return items, I ordered another sweatshirt with different lettering. I was pleased with that sweatshirt when it arrived.
Easy to order. Didn't receive an email confirming that the order shipped, but it didn't impact my order in a negative way.
Good selection, fast delivery, within a week, size was correct
I was not happy with the quality of the shirt option. Not knowing which is which (from merely looking on your site), the one selected is SO THIN that you can see any shirts worn underneath, as they bleed through. That indicates these T-shirts are paper thin and not of any substantial quality - and that's my issue. Had there been a better description, I would have not chosen this one. As a result, now I need ANOTHER SHIRT - but I'll be looking to one of your competitors now because of this very issue.
Easy to navigate. Really impressed with the number of options for sizes, women's cuts, colors and school logos.
Product was good. However, I believe that $7.60 for postal shipping is too much for something that weighs a few ounces.
Also it took a long time for it to be shipped.
Mostly very good. However, I believe that $7.60 for postal shipping is too much.
Great quality really liked choosing own design fast
Super fast shipping! Also the design was exactly what I asked for
Happy with the order, nice apparel. Fast shipping.
No info on when it will be ready nor, arrive. That's all there is.
Everything turned out perfect and delivery was faster than expected. We are very happy.
I found the site by accident, because I couldn't find a hat I liked for our school. I literally ordered from the bleachers at a basketball game! I picked my design and placed my order. It could not have been easier!
The shirt came out great! Was perfect to support the team.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members