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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Ordered my sons college gear for the whole family. Quick service, great quality items!
Wide selection and options to customize, quick turnaround
Fast shipping from initial purchase and it was an overall great product
It was very easy to find what I was looking for on the Web site!
Quick and easy and loads to choose from!
The order came early and it was exactly as I ordered.
Nice quality and fast delivery. We go exactly what we wanted
It was a very good experience, extremely satisfied.
Very user friendly website and quick delivery. Would definitely order again.
Very pleasant experience. Quick shipment. Product received as listed on line.
It was good, thanks. Fast delivery. Quick response and efficient in terms of making the product.
My son was very happy with the shirt. The shirt arrived on time.
The prices were good and the shipping time was great
Helpful and efficient customer service. My question was answered quickly and my items arrived within a few days.
Reasonable priced shirts. Arrived in a decent amount of time. Very nice looking shirts.
Great service and excellent quality! So many options to choose from. There is something for everyone in the family.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

