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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Top quality hats. This is the second one I've bought, I knew the quality was excellent so I was not surprised to receive it, just happy. I may be back for even more.
Nice variety of sportswear. Loved what I ordered. The order came in a timely fashion. I would like to exchange an item so if you could help with that then that would be good
It's ok but shipping charge is really high
Easy to navigate and easy to order. Shipped really fast!
Easy to purchase online! Great sweatshirt quality. Only complaint is that the price was slightly high but my husband loves the sweatshirt regardless.
Great selection, speedy shipping, good designs. What more could you want?
Great site, thank you. Great options to choose from to create what I wanted.
I ordered two products from here Saturday because I sign to a college for football Thursday. And the shipping has said in production the past three days and I asked for customer service help 3 times not once did they help me. I have no clue where my orders are or if they will even arrive on time bad customer service.
Love the designs. The lettering came off my first shirt, but you made it right - quickly and with no fuss. Appreciate that!
I am glad you have large sizes because they are hard to find.
The shopping experience was great. I found exactly what I was looking for with customization items at a very fair price.
It was perfect. Got to ware my new jersey to my daughter's softball game yesterday. Thank you so much... hopefully my daughter has a great season...(go mauraders)
Fast shipping, large menu too choose from, graphics are as seen, large variety to look at.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

