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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very nice product, good experience buying my shirt
This is my second time buying shirts and I love them! It's easy to find what you're looking for on this website.
It was very easy to use and had lots of designs to choose from.
Initially there was no mom apparel but I later found it. Thanks. Makes it easier sending my child off with having a little piece of pride to wear.
The hat was advertised showing small, minimal lettering. When I got it the letters were huge and disproportionate. I called and got a replacement and it was the same problem.
Was not expecting to pay $12 for shipping and handling
Easy shopping with quality products in stock
Thanks!
The staff were very helpfully. I ordered items the were too small. I contacted customer service, and they resent the order with the larger sizes.
It was true to size, the personalization was correct, and it was delivered sooner than expected!
Easy ordering & reasonably fast delivery. In time for graduation.
Only one shirt seemed to be really thin and lower quality - the rest were nice
Easy to order online, fast shipping, great products & price. My orders turned out just how we were hoping!
Great selection and prices and quality are good too.
Easy, fast and lots of variety to choose from -thank you! :)
I ordered two shirts, they came in. Just as expected
I work for Hanwha Azdel, so when I heard we had a baseball team I was looking everywhere for Hanwha Eagles merch! I was so happy to find you guys and have told all my coworkers about it.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

