Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like this website & I will use it again in the future.
User friendly. Took a little longer than I would like to receive.
There is a Black outline around screen print. I did not need 50 words, just plain and simple there is a black outline around the screen print. Evidently you don't have a quality check before it leaves your building.
It was nice and easy and my daughter loves it. Will buy more things from there.
Easy product displays and choice of colors. Had exactly what I wanted
It has been a good experience, Thank you
Have a great week
Great order. Just what I was looking for. Putting the name on the product really was what I was looking for.
They had little issue with order being out of stock. But the product is good when I received it.
The sweatshirt came just as described. Quality product nice custom edition! It also came very quickly.
Everything was great. Only thing that I can say is that you can't scroll through each print option on a phone.
Great, no issues and great quality items. I will be shopping with your store again in the future. Discounts would be appreciated as I would like to make this a store for gift ideas for friends and family.
My order was on time and delivered as instructed. Thank you!
Ordering was easy. The quality of the shirt was excellent as was the quality of the imprinting. The shirt and imprinting did just fine in the laundry; and the company followed up to see if I had gotten my order.
I am glad I found this website, it was nice to be able to have some clothes to proudly represent my old highschool, I love my shirt & hat, thank you
Hard to figure out shipping details for time to ship and costs
The hat is different than pictured. The material on the back said mesh and it was solid.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

