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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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So far, so good! Love the item. I definitely plan on shopping here again.
Easy & flowed well. Great selection and easy to fulfil my order.
Loved it, so easy, really great delivery. Thanks a lot
Went to the web site and ordered the shirts. Thank you
Easy ordering, shirt came in reasonable time, no worries!
First time I've seen postal code after CVC
Came quickly, quality item, price a bit high but better with discount
It was great and everything was delivered on time...
Great, loves that I could get exactly what I wanted.
Great communication and fast shipping. Received exactly as ordered.
As expected and recommended Fast shipping and good quality
Received the order quickly and good quality items.
I was ordering 3 of the same shirt-different sizes Website is hard to use
I had to go back to sports everytime and then scroll all the way down to wrestling. Sometimes different shirt choices came up, sometimes not Took at least 40 min to order
Great choices; great quality. Shipping is too expensive.
Quick and easy, super efficient and worth the money
Easy to order! A little overwhelming on the various choices and may be nice to have "most popular" or "new designs" marked to help sift through all of the options. Although, having a good variety is a great thing and not a criticism, just adding a suggestion for other shoppers.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

