Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything came quickly and was good quality. My husband was especially pleased with the hats.
Got the right order on time and it was great. Would like to order in future as well
Great! The shirt arrived quickly and it looked amazing!
Happy to see new items for my to be freshman academic and soccer star. Products are of excellent quality. I hadn't realized the time needed to produce
Want this for my grandaughter. Easy shopping and am looking forward to receiving her gift. And she loves it!
The experience was very good but the product ran really small so that was disappointing.
I was impressed with the quality of my spirit wear. It is very durable and turned out very good.
My items came quickly and exactly as ordered... will definitely shop on this site again!
Unhappy with the condition of the product, poor quality, and unhappy with no return Policy, unhappy with customer service information provided
I was disappointed in the lack of communication. The order was shipped a week beyond the time it should have been shipped. It wasn't until I contacted company that I was told it would be shipped shortly. The delay caused my grandson not to receive birthday gift on time even though it was order almost 3 weeks before his birthday.
Great experience and quick service
I will shop again
Thank you
Great Quality! 10/10 recommend... I love the way all the shirts turned out and can't wait to show them off at my son's games
Great. It was an easy process. My daughter loves her gear.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

