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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Everything was great with the purchase. Unfortunately he tee shirt material is a bit cheap.
Item arrived in good condition. Hat sat higher on my husband's head than we expected.
Several color choices, easy checkout, and quick delivery!
Great ans fast service! Thank you i appreciate your business.
I was very happy with delivery time and item that I purchased.
Easy site navigation and good user interface to be able to customize my order.
Excellent customer service and speed of delivery! Shout out to Stephanie!
Easy to shop and design the item I was looking for
I would have liked to see pockets on these shirts.
Very easy and overall a good experience. Will shop here again.
I had a great experience. My shirt came quickly and was exactly as I had customized it.
Product looks good and variety of logos and colors.
Very easy to do. No problems. I have already placed an order for another shirt.
It's okay. You should post the expected delivery date, though, as most people are buying items as a gift, and it's critical to know when the actually arrive, give or take. Also, your shipping charges should be more prominently posted prior to somone making their final buying decision.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

