Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great product. Fast delivery. Will order again.
Thank you.
While I normally wear a men's XL in pretty much every t-shirt, the XL shirt I ordered was much too large; I apparently needed a men's Large. It's disappointing that there is no way to exchange for the smaller size. The shirt itself is high quality.
Great quality and size was right on. Design was exactly as I chose. Delivery was faster than I thought it would be. I highly recommend this product and site.
Both my great niece and great nephew go to Wylie High School now. I'm going to their homecoming game on 22Sep. Thought it would be fun to surprise them and wear a Wylie t-shirt to the game (I'm from Oregon). This site made it SO easy to get exactly what I wanted.
LOVE THE PERSONALIZATION THE QUALITY OF THE GARMENTS THE SPEED IN WHICH MY ORDER WAS PROCESSED AND DELIVERED
Appreciate the discount, allowed me to order for My son & I. Thanks
Great selection and great prices. T-Shirts are super soft.
Extremely prompt and professional service. Very good quality Tshirts.
Great options for fan gear! Wonderful Customer Service!
Ordering was fast and easy and the item was as promised
Good quality, fuzzy on the interior, seems true to size. My son liked it!
Quality products and fast shipping! We will be back!
Very easy and found what we like to support our Grandson's school. Thank you
Thank you! Looks great! Easy order and delivery. Exactly as expected.
I never received a confirmation email on this order so I placed another order on 7/30. I tried to cancel the 7/30 order after my mail was delivered 2 hours later and the 7/26 order was received. I was unable to cancel the 7/30 order. Very confusing!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

